Cashiers not doing anything. Possible solution.

[kralore]

I think there might be an issue with the "Be Cashier" Command. I've spent the last couple days watching the sales to try and figure out what's going on.

A normal successful sale goes like this: the sims will grab an item to buy it, then head towards the cash register line with a shopping bag visible in the right hand, when they get in line behind other customers, the bag is still visible, when they get directly in front of the cash register, the shopping bag disappears and the cashier rings up the sale.

When you first open the business for the day, everything seems to go well. all sales will happen with no problems, but what i've noticed is after awhile the shopping bag in the sims hand stops disappearing when they get to the register, and that's when things seem to get glitchy. Sometimes the sale will still happen normally, other times the cashier will stand there for a few seconds doing nothing, then ring up the sale, the rest of the time (which is the frustrating one), the cashier will stand there and do nothing and the customer will get mad and throw down the shopping bag. If you click on the shopping bag that's on the floor, you will have the option to "clean up" and you will get the money back for whatever the sim bought. Another thing i've seen is the cashier do nothing, then start ringing up the sale and the sim get mad and throw the bag down, but still pay for the purchase. In this case when you go to clean up the shopping bag you will get 0 simolians back for it.

There is a bit of good news though. My first 2 businesses, I used the "be cashier" command all the time and had someone at the till all the time. A third business i'm running i'm not doing that. Instead i've been using only the "Ring up these customers" command. When I see a customer at the till, I will get one of my playable sims (owner,family member,manager) to click on the cash register and ring up these customers. The customers will actually stand in line for quite some time without getting mad until I get a sim over there. I've been doing this for quite awhile now and haven't had one customer get mad and throw the shopping bag down.

Hopefully this will work for others that are having this problem. Reply back if you find that it is in fact working for you.

[julianarosalia]

Kralore, when the customer gets mad and throws down their shopping bag and leaves is a normal action if they've waited in line for more than 30 minutes. This is because their customer loyalty starts to drop. When your employee gains register badges, their efficiency will improve. Good news on the cleaning up of the shopping bag... the reason why you don't get money back is because the item goes back into the owners inventory so it can be restocked.

[kralore]

Kralore, when the customer gets mad and throws down their shopping bag and leaves is a normal action if they've waited in line for more than 30 minutes. This is because their customer loyalty starts to drop. When your employee gains register badges, their efficiency will improve. Good news on the cleaning up of the shopping bag... the reason why you don't get money back is because the item goes back into the owners inventory so it can be restocked.

Yes, getting mad and dropping the bag is a normal action when they've waited in line for along period of time. But the issue i'm refering to is a cashier at the till (with a gold badge, or any badge really), no one else in line (or very few in line). the customer goes to the register right away, and the cashier just stands there and does nothing. Also, from what i've seen, the register badges affect the speed that they use the register while doing the sale it doesn't have an effect on how long the customer stands there before they start using the register. A cashier with no badge will take a long time punching in on the register, and will also get hit with the cash drawer as it opens, whereas a cashier with a gold badge will use the register quickly and not get hit with the drawer. But no matter what badge they have, as soon as a customer steps up to the register, the cashier is supposed to start using the register. If you use "Be Cashier", after awhile this seems to get glitchy. If on the other hand you use "Ring up these customers", the cashier goes to the register and immediately (or almost) starts to use the register, and depending on what badge they have will use it slower or faster. I've been playing for quite some time now using just ring up these customers, and haven't had a single mad customer throw a bag down. even with lines of 5 or 6 customers. Before when i was using "Be Cashier" after awhile i was having almost every single customer get mad and throw the bag down. I've seen several messages on sim forums from people complaining about the same thing.

The reason I mentioned about the cleaning up the shopping bags, is i've read a couple messages on some of the sim forums, people asking why they get money, or no money when they clean up the bags. When the sim has thrown the bag down and not paid for it, the item is still in the bag so you get the money back for it (this is normal). Getting 0 for cleaning up a bag on the other hand isn't normal (the item isn't going back into inventory) and has to do with the issue talked about here. As soon as they step to the register and start paying for the purchase, the shopping bag should no longer be there. They shouldn't have anything to throw down. The only time i've had the 0 bags when cleaning up is when the cashier has glitched up long enough for the customer to start getting mad, and while the customer is getting mad and throwing down the bag, the cashier then starts punching up the purchase and the money goes into your account. The item goes into the customers inventory and your left with an upset sim and an empty bag on the floor.

[simsample]

I have to ask- have you tried the game with all of your custom content removed?

[spikethedogxxxxx]

I have the smae problem the cashier is just wandering about even after you assign the cashier to stay at tills

[nicholasloh]

Yep. I have this problem as well. So instead, I DO the transections

[losonogo]

I feel your pain! I employed two sims for my shop and i no longer am able to assign tasks, only cashier. The first day was great they had the green ball above their heads and did their tasks. The second day was different, I opened the business and called in the employees there is now no option to do tasks so they dont get paid either. Its very confusing can someone help?

[corapanther]

This is a known issue for many people.
http://bbs.thesims2.ea.com/community/bbs/messages.php?&openItemID=&threadID=599ebe25f2775eba33a2489264794999&directoryID=103&startRow=1#28959d7d42268c4fe2ad4e97a3a5e0c5

http://bbs.thesims2.ea.com/community/bbs/messages.php?&openItemID=&threadID=db7b3626eaf9d8ab783116fda5419cfe&directoryID=103&startRow=1#3c1723d5990983388fcc803bb9775f7f

The best workaround I have found is to use the servo and have a very busy business... otherwise you have to keep an eye out.....

[lilsweetiecori]

I even use my guy, the owner of the store. He sits at the register the whole time, never moves, but he still loses costomers. I click on him tell him to ring them up he wont do it. I tell him to be the casheir he wont. He loses costomers left and right. He has a gold badge too! I've tried both free will on and off just to see. Nothing seems to work. I just dont know what to do. I've even had people pay facing the wrong way ha ha!

[simsample]

Are you all using Maxis counters to put your tills upon? I use the 'island' counters- the ones that your sims can sit at- and I have no trouble with getting the sims to pay, or the cashier to ring up the sales. Make sure you have moveobjects off, items snapped to grid and place your tills on a Maxis counter. Also, I stress to try with all custom content removed.

[kralore]

Are you all using Maxis counters to put your tills upon? I use the 'island' counters- the ones that your sims can sit at- and I have no trouble with getting the sims to pay, or the cashier to ring up the sales. Make sure you have moveobjects off, items snapped to grid and place your tills on a Maxis counter. Also, I stress to try with all custom content removed.

Sorry about not replying to you the first time you asked about custom content. I've had this problem with both a clean game and with custom content. When I first installed OFB, I played for about 2 days with no custom content at all.

One thing I have noticed though, it seems to be a problem on the lots that came with OFB. I've been running a business on a nightlife downtown lot and haven't had any problems with the cashiers at all. As a test I purchased one of the bluewater businesses, and almost imediately had problems with the cashiers. I'm wondering if it's something similar to the graveyard problem that nightlife had before the patch. If you played the graveyard that came with nightlife you couldn't place the gravestones, but if you created your own, there was no problem.

[Ritz Grimarren]

I've a suggestion/workaround of sorts. Rather than purchasing and running businesses in Bluewater, just create commercial lots in the normal neighborhood area to buy/build your business upon. This also seems to lower loading time when changing between areas as the game doesn't have to load the Bluewater neighborhood area to load the lot the business in on.

[corapanther]

Haven't been using maxis counters so will be trying. If that doesn't work, since the people who reported errors were on sims2.com and many reported not using hacks, I will simply resort to servo. There are enough annoyances in game that, when not fixed by J.M. and other hackers, I honestly rather just deal with the problems. Also I don't have much problems with bluewater. It happens anywhere though I know others have more issues with bluewater.