Sims look decapitated

[Nápoldë]

I'm having problems with the game. My sims look decapitated (pic below) it also looks the same for wrists, feet and hips, I don't know what to do, help me please.

I have basic game and World of Adventures. I just installed both games so I haven't downloaded anything. My old hd drive and had to buy a new one. It worked fine before. Help me please

Here's the pic
http://tinypic.com/r/96lrba/7

Help me please!

[HystericalParoxysm]

General - Post System Specs
We need more information before we can help with your issue. Please post your system specs - instructions on finding them are here: Game Help:System Specs.

If it is not specifically asked, please provide the Quick summary only.

[Nápoldë]

Ok, here it is.... :)

==System==

•Operating System:Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
•System Manufacturer: Hewlett-Packard
•System Model: HP Pavilion dv2500 Notebook PC
•Processor: Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz (2 CPUs), ~1.5GHz
•Memory: 2038MB RAM
•Page File: 1671MB used, 2645MB available
•DirectX Version:DirectX 10

==Display==

•Name: Mobile Intel(R) 965 Express Chipset Family
•Manufacturer: Intel Corporation
•Chip Type: Mobile Intel(R) 965 Express Chipset Family
•Approx. Total Memory: 358 MB
•Main Driver: igdumd32.dll
•Version: 7.14.0010.1329 (English)
•Driver Date: 9/13/2007 15:23:46

==Sound==

•Description: Altavoces (Dispositivo de High Definition Audio)
•Driver Name: HdAudio.sys
•Driver Version: 6.00.6002.18005 (English)
•Date: 4/11/2009 08:18:00

==Disk & DVD/CD-ROM Drives==

•Drive: C:
•Free Space: 246.3 GB
•Total Space: 305.2 GB
•File System: NTFS
•Model:WDC WD3200BEVT-00ZCT0 ATA Device

[crinrict]

It could be that you have a download that is categorized for teens on a ya/a/elder.

Does changing close get rid of the problem ?

[Nápoldë]

It could be that you have a download that is categorized for teens on a ya/a/elder.

Does changing close get rid of the problem ?

But I haven't download anything! i installed the game yesterday, Updated today and start playing and this happened!!! :(

And it's every sim. When I was creating one and hit the random button..every sim showed like that :(

[HystericalParoxysm]

That is -really- weak, unsupported integrated graphics with not a lot of RAM under Vista, in a laptop (where heat can be a big issue). That mismatch can often be a graphics issue - the graphics chip you have may be overstressed/overheating, causing that problem. I would strongly suggest -not- playing the game on that laptop.

[Nápoldë]

That is -really- weak integrated graphics with not a lot of RAM under Vista, in a laptop (where heat can be a big issue). That mismatch can often be a graphics issue - the graphics chip you have may be overstressed/overheating, causing that problem.

but it worked fine before... *sighs* so not only have I lost all my info in my old hd.... but now i can't play sims?? oh dear.... well thank you, anyways!! :) I'll try finding an update of my drive and see if that works... it did when I installed sims 2 and coulnd't play when I first got my laptop.

[Nápoldë]

oh! then I'll have to get a new laptop! lol as if that was so easy... !!! xP

Thank you for your help!! I guess I'll play sims in my mom's PC from now on!!! XP

[HystericalParoxysm]

It may have worked before but it was still a bad idea to be playing on that laptop. Your graphics are very weak and unsupported, and you likely over-strained them before and this is a symptom of the lasting and permanent damage that's been done. Updates are not going to fix what is a hardware issue - and if you kill the graphics on your laptop, you've basically toasted the whole thing. You can probably play Sims 2 on it, but your graphics are not on the supported list for Sims 3, and we don't even recommend playing with the supported models of Intel graphics - especially not on a laptop.

[crinrict]

Learning something new everyday :)

The symptoms are so much alike, so thanks to HP to clearing that up for me, too.