View Full Version : My Game Crashes on Live Mode! Please Help Me!!
8th Feb 2012, 11:07 PM
I've had the sims on this laptop since i got it and i just started having problems. I have w.a. ambitions and late night. I can create sims and everything else but as soon as i got to their home it will crash. i had to get a new hard drive last month and i didnt put the mods on there until last week, but as soon as i did thats when i started having problems. i uninstalled and re-installed the games like 5 times and i removed the cc and it still doesnt work! this is so frustrating! I called ea and they told me that it was my graphics card, but my best friend is having the same exact problem with her computer. Please Help!!
8th Feb 2012, 11:14 PM
General - Post System Specs
We need more information before we can help with your issue.
Please post a Quick summary of your System Specs
Instructions on finding them are here: Game Help:System Specs.
Please Do NOT post your complete DxDiag report in your thread.
Sims 3 - Game Problems
Please go through this FAQ and follow the instructions, doing each step in order and not skipping anything:
Game Help:Sims 3 Game Problem
Most issues with the game can be resolved by following those steps.
Have you tried -all- the steps in the above-linked Game Problems FAQ? If not, go through that FAQ and do each and every step, in order, and don't skip anything. If you continue to have issues, please post your system specs, using the little form linked on the System Specs FAQ page.
9th Feb 2012, 12:29 AM
Ive done all of the steps and none of them have worked :cry:
Machine name: KELLY-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A14
Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3072MB RAM
Available OS Memory: 3032MB RAM
Page File: 1914MB used, 4148MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07
Display Memory: 1324 MB
Dedicated Memory: 64 MB
Shared Memory: 1260 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO12EC
Native Mode: 1366 x 768(p) (60.114Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2302 (English)
Driver Version: 220.127.116.112
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/11/2011 19:16:38, 6549504 bytes
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_102802AA&REV_1003
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Driver Version: 6.10.6272.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/26/2010 05:03:00, 505856 bytes
Disk & DVD/CD-ROM Drives
Free Space: 139.8 GB
Total Space: 228.1 GB
File System: NTFS
Model: WDC WD2500BEVT-75A23T0
9th Feb 2012, 3:16 AM
Yeah, your graphics card doesn't meet the System Requirements (http://www.modthesims.info/wiki.php?title=Game_Help:TS3_System_Requirements). You can read more about this here (http://www.modthesims.info/wiki.php?title=Game_Help:Onboard_Graphics).
9th Feb 2012, 4:30 AM
Grrr that really sucks!
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