HazelEyes90
24th Jun 2012, 9:26 PM
I've updated to 1.34 patch. The first time I played after updating it was everything alright and my games would load. But the second time I opened it (a few hours later), one of my saves won't load. I get a error message which says "game could not be loaded, try again" and the background gets in RGB colours. I tried with another save and it loaded, but it loaded the edit city option and I had to select my household again.
What happened? How can I get my save back?
THANK YOU.
(The game save is on Starlight shore)
System specs
------------------
System Information
------------------
Time of this report: 6/20/2012, 23:30:40
Machine name: NEREA-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Acer
System Model: Aspire 2920
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz (2 CPUs), ~1.7GHz
Memory: 2048MB RAM
Available OS Memory: 2038MB RAM
Page File: 1803MB used, 2273MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_01351025&REV_03
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: AUO3714
Native Mode: 1280 x 800(p) (60.002Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 20:22:58, 5472256 bytes
-------------
Sound Devices
-------------
Description: Altavoces (Dispositivo de High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_10250135&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (Spanish)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/14/2009 02:07:00, 350208 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 32.7 GB
Total Space: 100.0 GB
File System: NTFS
Model: FUJITSU MJA2500BH G2 ATA Device
Drive: D:
Free Space: 267.3 GB
Total Space: 376.9 GB
File System: NTFS
Model: FUJITSU MJA2500BH G2 ATA Device
Drive: F:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), , 0 bytes
What happened? How can I get my save back?
THANK YOU.
(The game save is on Starlight shore)
System specs
------------------
System Information
------------------
Time of this report: 6/20/2012, 23:30:40
Machine name: NEREA-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Acer
System Model: Aspire 2920
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz (2 CPUs), ~1.7GHz
Memory: 2048MB RAM
Available OS Memory: 2038MB RAM
Page File: 1803MB used, 2273MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_01351025&REV_03
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: AUO3714
Native Mode: 1280 x 800(p) (60.002Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 20:22:58, 5472256 bytes
-------------
Sound Devices
-------------
Description: Altavoces (Dispositivo de High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_10250135&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (Spanish)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/14/2009 02:07:00, 350208 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 32.7 GB
Total Space: 100.0 GB
File System: NTFS
Model: FUJITSU MJA2500BH G2 ATA Device
Drive: D:
Free Space: 267.3 GB
Total Space: 376.9 GB
File System: NTFS
Model: FUJITSU MJA2500BH G2 ATA Device
Drive: F:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), , 0 bytes