Issues with Sims 3 and Mac OSX 10.7 Lion

[Rileyjcquinn]

Just a heads up more of then a question, there have been several reports on the forums of the Sims 3 and its incompatibility with Lion, it apparently has a crash when you begin to play the household, so do you guys have any reports of this, Please post which hardware you tested on as Lion launches today...

[ellacharmed]

Thanks for the tip, Riley. :up:

I'm reluctant to be a guinea pig, so I'll probably won't even be upgrading to Lion until I learn it has something new I absolutely cannot live without!

[ApocalypseV]

I have Osx 10.7 installed already and have been playing TS3 since it got done installing around noon. Haven't had any issues thus far. Just a thought but it could have been reports from people using the beta version of Osx 10.7.

[KS929]

@ellacharm3d… sorry to cause confusion… no piracy going on over here… I just needed the crack to be able to play because my disc broke… I don't wanna have to buy a new one just to be able to play again...

[ellacharmed]

Don't matter the reason, we don't support its use, period.
It creates more trouble than it's worth, when it comes to updating the game.

Like now, your case in point - is it the new OSX 10.7 to blame or the crack? Where do you start troubleshooting? Because you can't load the game without the crack, can you?
Especially in light of @ApocalypseV's success story?

[KS929]

Don't matter the reason, we don't support its use, period.
It creates more trouble than it's worth, when it comes to updating the game.

Like now, your case in point - is it the new OSX 10.7 to blame or the crack? Where do you start troubleshooting? Because you can't load the game without the crack, can you?
Especially in light of @ApocalypseV's success story?

Some moderator you are… making people feel like crap? I understand that you guys don't support it, but what? Let my $50 go to waste? I THINK NOT.

Now I'm sorry to be a little ***** on you right now, but FYI, others who aren't using the crack and are on Lion are also having problems… So don't get me started. <<-- this is my point.

[ellacharmed]

I'm sorry. I didn't realize my contract requires me to cheer people up in addition to helping them with their game. :faceslap: I have to renegotiate this extra duty with Delphy & HP asap! Oh, wait! I don't have a contract... Duh. :rolleyes:

You seem to be missing my point: This is Forum Policy.
We cannot help people who uses cracks because it is impossible to troubleshoot. How do you know the cracks are not the root of the issue when you cannot even start the game without it to rule it out?

If you want to argue the fine points of its legality, morality and how financially justified you are in using it, we have such threads in the Debate Room, and you can argue the pros and cons till the cows come home.

But not in Help. And this is done. We're veering offtopic.

[KS929]

I'm sorry. I didn't realize my contract requires me to cheer people up in addition to helping them with their game. :faceslap: I have to renegotiate this extra duty with Delphy & HP asap! Oh, wait! I don't have a contract... Duh. :rolleyes:

You seem to be missing my point: This is Forum Policy.
We cannot help people who uses cracks because it is impossible to troubleshoot. How do you know the cracks are not the root of the issue when you cannot even start the game without it to rule it out?

If you want to argue the fine points of its legality, morality and how financially justified you are in using it, we have such threads in the Debate Room, and you can argue the pros and cons till the cows come home.

But not in Help. And this is done. We're veering offtopic.

Think "respect for others"… It has its exclusions too you know.

And my point is, I'm not the only one having problems… Others running Lion AND not using the crack are having problems too. <<-- take the "crack" out of the question and think about using The Sims 3 "legally"… They're having problems too. <<-- this was my point from my last post anyways. Stick to it.

[KS929]

By the way, I've uninstalled and reinstalled everything… (without Late Night of course)… I've tried running the game using the WA disc, and it still freezes every time I move from floor to floor.

[warlord291]

Hey,
I've got OS X Lion and The Sims 3, too. All original. Nothing cracked or stuff like that. I've got the same issues with that combination. Each time I'm starting TS 3 it crashes during the first seconds when entering the household.

Any suggestions how to solve that crap ?

Thanks!

[astridw]

The same happened here !
everything's running just fine until I entered my household .

details of my macbook pro :
13" , Mid 2010 . Processor 2.4 GHz Intel Core Duo
Memory : 4 GB 1067 MHz DDR3
Graphics : NVIDIA GeForce 320M 256 MB

any news and help would be so much appreciated . :)
Thanks !

[KS929]

EA has already confirmed that The Sims 3 is not compatible with Lion. They've acknowledged the problem, now, it's time for them to fix it. They better get to an update soon!

[ellacharmed]

... I'm not the only one having problems… Others running Lion AND not using the crack are having problems too.@KS929, and when did I dispute this fact? This is the whole premise of the thread after all.

The point was that I cannot use any data you provide - its useless to the statistics. I understand that you felt upset when I don't want to waste my time troubleshooting while you're the only one with the problem that had shown up on this thread.

Now that others have turn up, I can post my questions so they may provide some data and we can see if any patterns emerge.

Mac system details:
Model no, screen size, year or release etc Post your system specs:
About This Mac (top left corner of your screen) > More Info, and then copy + paste what it says there in Hardware Overview and Graphics.
What Processor, RAM & GPU?
Previous OSX version? 10.6.x?
If you have tested the Lion previews, please state which build. :new:

Game details
What games - EPS, SPs?
What game versions?
What town is the save based on?
Do you have CC?
Have you tested on vanilla, cc-free, new game? What's the outcome? No effect or it works...?

Problem details
What is the issue you experienced? Freeze or crash? And when? At first loading screen, when loading a save game, during gameplay, at CAS or while in CAST?
Other details you want to share, any other experiences or things you have tried so we don't repeat these instructions and waste time
Stuff you had done that didn't work, etc are also useful. Like if you had done a full uninstall, reinstall.
If your game works, please detail how you did the update and all the pertinent info above as well. Also if it works after you had done a full uninstall, reinstall, when before it hadn't.

Tips or resources to share
links to posts or forums from elsewhere that you had come across that is useful, the BBS have some threads on these but they are scattered and missing some of these info.
For those with success stories, if you had issues with the game on Snow Leopard, did the upgrade to Lion fix it? Please also detail what sort of issue(s) you had...



@All, for your convenience, you can copy and paste the following quote. Just select everything inside the box, you don't even have to click on the "Reply" or "Quote" buttons. Remove the questions and replace with your answers, of course. Just remember to remove the " " (space) before each "/" (slash) for each occurrence of "[ /list]". Thanks for taking time to contribute.
[list] Mac system details:
[list] Model no, screen size, year or release etc
Processor:
RAM:
GPU:
Previous OSX version:
Previous OSX 10.7 Lion build (if any):
[ /list]
Game details
[list] What games and gameversions? (remove the ones you don't have)
[list] Base Game =
World Adventures =
High End Loft =
Ambitions =
Fast Lane =
Late Night =
Outdoor Living =
Generations =
[ /list]
What town is the save based on?
Do you have CC?
Have you tested on vanilla, cc-free, new game? What's the outcome? No effect or it works...?
[ /list]
Problem details
[list] Are you starting via Launcher or bypassed it with the Tips in the Sticky?
What is the issue you experienced? Freeze or crash? And when? At first loading screen, when loading a save game, during gameplay, at CAS or while in CAST?
Other details you want to share, any other experiences or things you have tried so we don't repeat these instructions and waste time
Stuff you had done that didn't work, etc are also useful. Like if you had done a full uninstall, reinstall; switching from fullscreen to windowed.
If your game works, please detail how you did the update and all the pertinent info above as well. Especially, if it works after you had done a full uninstall, reinstall, when before it hadn't.
[ /list]
Tips or resources, experiences to share
[list] links to posts or forums from elsewhere that you had come across that is useful, the BBS have some threads on these but they are scattered and missing some of these info.
For those with success stories, if you had issues with the game on Snow Leopard, did the upgrade to Lion fix it? Please also detail what sort of issue(s) you had...
[ /list]
[ /list]

[KS929]

Mac System Details: What model #?, 24", Early 2008 Processor: 2.66 GHz Intel Core 2 Duo RAM: 4 GB 1067 MHz DDR3 GPU: NVIDIA GeForce 9400 256 MB Previous OSX version: The latest version of Snow Leopard (10.6.something)
Game details: What games and game versions? (remove the ones you don't have) Base Game = 1.22.9.011001 World Adventures = I've tried running with this EP WITH AND WITHOUT an update, but it didn't work and I didn't take the version number. I currently have it uninstalled from my computer.
Sunset Valley No Custom Content I've tested on a cc-free, new game, but it still froze after a few seconds into the actual gameplay.
Problem details: I start via Launcher The screen froze a few minutes into the gameplay. (usually when I move from floor to floor. I've tested on a fresh install of The Sims 3 (base game) without updating and it worked fine. After updating, it started freezing again, so I decided to reinstall the base game and WA (still no updates on either game), but it still froze. So all what really worked for me is the base game without any updates. Switching for full screen to windowed didn't work either, but at least I didn't have to force shut down my computer and possibly breaking it. My game WORKED until I updated (after reinstall [only with base game])


^^ I hope this can contribute to finding the solution to the problem.

[ellacharmed]

BluebellFlora from the official forums @ this BBS thread (http://forum.thesims3.com/jforum/posts/list/411234.page) has compiled a list of those whose games do not work have the Geforce 9400 card.

-- eta --
:new: Those who have NOT updated to Lion (but plan to) and are still on Snow Leopard 10.6.8, could you please try first updating the graphics drivers:
Quadro Mac OS X Driver Release 256.02.25 (http://www.nvidia.com/object/quadro-macosx-256.02.25f01-driver.html)
NVIDIA CUDA 4.0 for MAC release (http://www.nvidia.com/object/macosx-cuda-4.0.19-driver.html)


They say for Quadro cards, not Geforce, but if you look at the Supported Products Tab, the Geforce cards are listed.
They are only for Snow Leopard 10.6.8, that's why you have to do this before updating to Lion 10.7. I believe the Lion versions may be forthcoming, but first Apple needs to know of the issues with certain cards before they can inform Nvidia, so that may take a while.

Even if you don't plan on upgrading to Lion, see if these drivers help with the "Case of the disappearing hair" issue on SL 10.6.8. :)

[KS929]

So that means us Mac users who upgraded to Lion without updating the graphics drivers are out of luck until Apple or NVIDIA releases an update to fix this problem?

[Hellow707]

Hey guys I'm not sure if its a Lion problem with it being incompatible or what but the sims has been saying "unknown error occurred" after updating.
I say I'm not sure if its a Lion problem because back before i upgraded to Lion (On Snow Leopard) I would get an error saying something about an "incompatible game modification is installed" when i had none.

[ellacharmed]

@Hellow707,
are you starting via Launcher? Try starting via ts3w.exe directly - see Game Help:TS3 Bypassing the Launcher#OS_X. And test with new user files, too (step#3 of the Game Problem FAQ - see link in my signature).

[Hellow707]

@Hellow707,
are you starting via Launcher? Try starting via ts3w.exe directly - see Game Help:TS3 Bypassing the Launcher#OS_X. And test with new user files, too (step#3 of the Game Problem FAQ - see link in my signature).

Im getting a different error now. Now I'm getting "service initialization failed ( 0x0175dcbb)"
Any help?

[ellacharmed]

Is that with new user files?

You may need to Repair Permissions and delete Preferences, steps here http://forum.thesims3.com/jforum/posts/list/86730.page

If that didn't solve it, and as that is a Windows-specific error - Svc Init Failure errors are about the Windows Registry, you may need to do a full reinstall to fix it.

[Hellow707]

Is that with new user files?

You may need to Repair Permissions and delete Preferences, steps here http://forum.thesims3.com/jforum/posts/list/86730.page

If that didn't solve it, and as that is a Windows-specific error - Svc Init Failure errors are about the Windows Registry, you may need to do a full reinstall to fix it.

Mmm I've tried that but i can't seem to find The Sims 3 in the Preferences folder. Im not sure if its a Lion thing? But yeah when i go to that directory there isn't a "The Sims 3" folder.
Ive tried reinstalling it, uninstalling it through the installer and with AppCleaner and it still doesn't work :/

[Hellow707]

So there is nothing we can do?

[ellacharmed]

I thought patch 1.25 helps some? It didn't work for you?

Or, you haven't patched to 1.25? Are you on 10.7.0 or 10.7.1?

[xavierschmit]

Just a heads up more of then a question, there have been several reports on the forums of the Sims 3 and its incompatibility with Lion, it apparently has a crash when you begin to play the household, so do you guys have any reports of this, Please post which hardware you tested on as Lion launches today...

Mac OS X 10.7.2 (11C74; Lion)
Processor: 2.8 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 9600M GT 512 MB

Ever since I upgraded from Snow Leopard to Lion The Sims 3 wouldn't even start the launcher, its icon hops three times on the dock and then disappears again. I then uninstalled The Sims 3 and all stuff packages and expansions too. Reinstalled the base game, which initially started up the launcher. However after I updated to the latest patch, it wouldn't even start the launcher anymore ... again
So far I've not been able to find any fixes nowhere...

[MoreThan.Ever]

Mac OS X 10.7.2 (11C74; Lion)
Processor: 2.8 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 9600M GT 512 MB

Ever since I upgraded from Snow Leopard to Lion The Sims 3 wouldn't even start the launcher, its icon hops three times on the dock and then disappears again. I then uninstalled The Sims 3 and all stuff packages and expansions too. Reinstalled the base game, which initially started up the launcher. However after I updated to the latest patch, it wouldn't even start the launcher anymore ... again
So far I've not been able to find any fixes nowhere...

Yeah, it doesn't start automatically for me. I have to go to applications and actually click on it.

But I'm here to report another lovely problem with Sims 3 and Lion. I had been doing fine after getting the patch, until I got ANOTHER patch and then edge smoothing didn't work anymore. All my other graphics I could have as high as I wanted and everything was dandy.

Well, I was stupid and downloaded an update for my Macbook Pro. I now have Lion 10.7.2. DONT DO IT. Now I can't even zoom in on my Sims without their clothes going freaky and sparkly and nude colored. And their eyes are scary as hell. I'm about to sell this computer I thought would be great because all I wanted to do was play Sims 3 on it and it seems to be able to do anything but.

[ryan2390]

Well go figure. I updated to Lion and TS3 works. My CC refuses to work mind you. But TS3 runs fine for me.

I have a mid 2010 21.5" iMac.

[Jaspertjee]

Yeah, it doesn't start automatically for me. I have to go to applications and actually click on it.

But I'm here to report another lovely problem with Sims 3 and Lion. I had been doing fine after getting the patch, until I got ANOTHER patch and then edge smoothing didn't work anymore. All my other graphics I could have as high as I wanted and everything was dandy.

Well, I was stupid and downloaded an update for my Macbook Pro. I now have Lion 10.7.2. DONT DO IT. Now I can't even zoom in on my Sims without their clothes going freaky and sparkly and nude colored. And their eyes are scary as hell. I'm about to sell this computer I thought would be great because all I wanted to do was play Sims 3 on it and it seems to be able to do anything but.

I have an MacBookPro 15" 2,2GHz Late2011 with Lion, and if I don't update and without custom content I can play, but when I update is EXCEPTION RAISED and DEBUG, it's the same with custom content..

[MoreThan.Ever]

I'm not sure what that means but...yeah it wouldn't even run without patches or anything. It simply won't RUN. My computer just sits there.

[SparklyUnicorn]

I can play it on the regular game and i added expansions to. They work perfectly fine just a few glitches here and there. When is EA going to update their other expansion packs to Lion.

[lucky_d]

I also have Lion and it seems to be having a lot of problems. In one town, Riverview, it would pause every 5 seconds or so. Not fun playing 5 seconds at a time. I only have the base game installed and a few custom hair/clothing files. Switching to the default town, I got the Exception Raised, Debug? message and it crashed.

[emmejuice]

Just want to add in that I have a late 2011 macbook pro 13" with the intel 3000 graphics card and lion 10.7.2... My game had the glitchy graphics and was completely unplayable, but after updating to the newest patch (33 something?) it is ALL FIXED, although grass/terrain still looks wrong.

Oh also, I do have pets and the pets look fine. I have basegame, night life, generations, pets. No cc.