Internet cuts out

[shooina]

Hey sorry if this isn't in the right section but I only made this account so I could ask this question.
So I got a new computer and installed all my Sims 2 games and it was all fine. But when I went to play this message came up:
Failed to find any DirectX 9.0c compatible graphics... blah blah blah.
So I updated my drivers somehow and now it works fine. The only problem is, as soon as Sims starts the wireless internet in my house cuts out. I have no idea why, as Sims doesn't use the internet anyway.
So any information anyone has would be appreciated.
Thanks.

[ellacharmed]

Your post is off-topic for the thread you posted in, as the gist of the post has nothing to do with that OP's Computer Upgrade question, so I've split it into its own thread. Please don't hijack threads in the future.

This happens only when playing Sims 2? Do you have a DVD version or a downloadable Digital version? If Digital, from where? And just the base game? Has it been patched?
Are you using Launcher when this happens? And this is the first time playing Sims 2 (at all or on this machine)?

Did you also update DirectX when you updated graphics drivers? How about the wireless drivers?

[shooina]

Your post is off-topic for the thread you posted in, as the gist of the post has nothing to do with that OP's Computer Upgrade question, so I've split it into its own thread. Please don't hijack threads in the future.

This happens only when playing Sims 2? Do you have a DVD version or a downloadable Digital version? If Digital, from where? And just the base game? Has it been patched?
Are you using Launcher when this happens? And this is the first time playing Sims 2 (at all or on this machine)?

Did you also update DirectX when you updated graphics drivers? How about the wireless drivers?

Again, sorry for that. I wasn't sure where else to ask.

I've had Sims 2 for years on other computers with many expansion/stuff packs and I've never had this problem before.

Yes, only when playing Sims 2. I have many expansion packs installed and they're all original disks. It hasn't been patched either. If Launcher is the message that comes up and asks me to press play, then yes I am using it.

I only updated the graphics drivers I think from nvidia.com. I've just checked and it says the version of DirectX I have is DirectX 11. I'm not sure if that has anything to do with it, as Sims works fine now, it's only the internet problem. And to be honest, I don't even know how to check what wireless drivers I have.

Thanks a lot for the reply.

[ellacharmed]

Can you elaborate further on this "Net disconnection problem? You have multiple systems and when you start Sims 2 on this one PC, the other systems lose the Internet connectivity?

This is the first time trying Sims 2 on this PC, then?
Patch your games first - go to SimsPrograms to download the patches as the EA site has been down awhile.
And test if this issue happens when you bypassed the Launcher. Game_Help:Bypassing_Launcher

What is the driver version that you downloaded from Nvidia.com? Is it for the correct Operating System?
OR better yet, post Game Help:System Specs.

[shooina]

Yes, my other divices (iphone, laptop) lose connectivity when i start Sims 2 on the main computer connected to the modem.

Yes this is the first time I have installed it on this computer. I patched all of my games and I also bypassed the Launcher, yet the problem hasn't been resolved.

On Nvidia.com, this is what it says about my driver:

Product: NVIDIA GeForce GT 520

Current Installed Driver: 280.26

Latest Driver Update: Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

----
Also, here's the system specs.

------------------
System Information
------------------
Time of this report: 10/8/2011, 13:53:46
Machine name: RON-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6-2040a
BIOS: Ver: HOL_705.ROM vHOL7.05
Processor: AMD A8-3800 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.4GHz
Memory: 6144MB RAM
Available OS Memory: 6130MB RAM
Page File: 1655MB used, 10604MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 520
Manufacturer: NVIDIA
Chip type: GeForce GT 520
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1040&SUBSYS_90AA1B0A&REV_A1
Display Memory: 3802 MB
Dedicated Memory: 993 MB
Shared Memory: 2809 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SMS23A350H
Monitor Id: SAM07D4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.8026 (English)
Driver Version: 8.17.12.8026
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2011 22:50:00, 15064168 bytes
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2ACF&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6378 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/25/2011 15:34:04, 2881256 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 881.2 GB
Total Space: 941.8 GB
File System: NTFS
Model: Hitachi HDS721010CLA632 SATA Disk Device

[ellacharmed]

Have you tried disconnecting the Sims PC from the router and loading the game? How does that affect the other devices' connectivity?
Or connecting directly via the Ethernet port on the PC and disabling wireless?

I suspect it is a router or modem issue though.
What is the router model, by the way? Update firmware and all that?
I found these, dunno if it might help.
- http://answers.yahoo.com/question/index?qid=20110831151544AANHPhm
- http://www.modthesims.info/showthread.php?t=384399
- http://www.techsupportforum.com/forums/f10/inexplicable-periodic-internet-disconnects-258792.html

Specs look good for the game and I see you have the newest AMD APU processor. :)

[shooina]

I just tried diconnecting the Sims PC from the router and it had no effect. My iphone still lost connectivity. You'd think that would fix the problem since the computer isn't even connected to the internet, but I guess not.

I think you're right about it being a router/modem issue. I googled my router model (at least what I think is my router model - TG782T - and other people are having a similar problem when playing World of Warcraft).

So I think I'll call my ISP and see what they can do about it.

Thank you so much for your help and time. You really have helped me A LOT :)