Mod The Sims - Exception Raised, Debug Error.

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spotlight-shure

30th May 2011, 11:06 PM

beeket

1st Jun 2011, 03:39 AM

I am having the same problem. What to do, what to do... I've taken out all my mods. Really just wanted to play.

KTell

1st Jun 2011, 07:52 AM

About halfway through loading my town, i get an error that says:
Exception Raised
Unhandled Page Fault on read access to 0x00000 at address 0x00ce2lb9
Do you wish to debug?
Yes or No

I've clicked both, both end my game.

I've looked everywhere for an answer.
I'm running a macbook pro. I have all min. requirements for the game.
I never had this problem before installing Generations.
I just want to play dammnit, for the amount of money i've spent.

Can anyone help?

I Haven't bought Generations yet, but when I downloaded the new patch the same thing happened to me (Exception Raised blabla)
It's sooo annoying! I've read like every single thread on google about this.. And everyone with the same prob got it after buying Generations or downloading the latest patch.
I do hope that EA fix this or else they're going to loose one of the biggest sims nerd in the world ..lol :help:

spotlight-shure

1st Jun 2011, 08:05 PM

This is just ridiculous. What a waste of time and money, and now i couldn't return it if i wanted to, since it's already opened. $*#*%%$!

Hilaryep

1st Jun 2011, 10:11 PM

I got Generations yesterday. Installed, updated to the latest patch, played for about 3-4hrs, then saved and quit. Today, when I tried to play, I also get the:

Exception Raised
Unhandled page fault on write access to 0x00000000 at address 0x727dle63
Do you wish to debug?

The game instantly crashes after clicking either Yes or No.

I'm also on a Macbook Pro. Is this error due to playing on a Mac or is it just the patch?

This royally sucks!

henrikc

1st Jun 2011, 10:13 PM

Struggling with the same issue here as well.

Did you guys update to the latest patch?

spotlight-shure

1st Jun 2011, 10:24 PM

Hilaryep, i haven't even been able to patch yet and have this problem. So it's not the patch. i've been trying to patch my game but i'm having problems with that. I was hoping the patch would solve this problem but i guess it doesn't, so i have no idea what the hell to do. I'm frustrated to the point that i'm thinking about giving up on the sims 3 altogether. the sims 2 was so much simpler and had less problems!

mariomaster101

1st Jun 2011, 11:47 PM

I am having the same problem too, and I have never seen this before today. Just got my game working with the most recent patch, and everything runs fine, but when I open the new memories scrapbook (comes with generations but also comes included as part of the patch) it gives me a similar error, exceptions raised, blah blah. Choosing No or Yes both gives the same result--the game closes down and brings me back to the desktop. I have already racked up several memories, so it seems (in my case at least) that the error is triggered only by going to the memory scrapbook.

Hopefully somebody can figure this out, or maybe EA will even fix it? I'll be annoyed if I can collect all these memories but not even view them. I haven't installed Generations yet, hopefully when I do (it is shipping to my house as I write this) the problem will fix itself.

EDIT: This (http://img831.imageshack.us/img831/6723/errorscreenshot.png) is what I am talking about. Either choosing Yes or No is a crapshoot. It poops me straight back out at my desktop, leaving me currently with no way to view memories.

Crashley1784

2nd Jun 2011, 02:05 PM

As soon as I installed Generations and the patch, my game started crashing. I'm really mad. I'm thinking about just fresh installing everything, except for generations. I'll keep an ear to the ground for a patch or something, but until then I can live without treehouses and childhood pranks >.<
Of course, we'll see if it is in fact generations that's causing this problem. And yes, I remember TS2 being MUCH more stable.

ellacharmed

2nd Jun 2011, 03:13 PM

Are all of you having this Exception Raised error on a Mac? Which OS X version?

And you're starting the game via the Launcher?

And you patched to 1.22 series? For base game only or all the packs?

simsample

2nd Jun 2011, 03:25 PM

mariomaster101

2nd Jun 2011, 05:51 PM

@ellacharm3d: Yes, I am experiencing this on my Mac. I have the latest Macbook Pro, it's less than a year old and has always ran my game relatively fine before, but if EA has taught me anything by not releasing some of their content for Mac, it's that apparently The Sims is favorably for PC. I would assume other people having this problem are using Macs as well, but then again, you know what they say about people who assume...

Yes, I am starting through the launcher. I have never had to bypass it...should I be?

I patched the latest update released a couple of days ago, but from what I can gather, it made the game a hopeless mess. EA released another manual installation to fix their blunder and attempt to keep away angry mobs, and after installing that I have had no problems other then this error. The link to their manual fix is HERE. (http://support.ea.com/app/answers/detail/a_id/5269/showhome/true)

@simsample: I already reset cache files and removed all custom content, but I will try again resetting caches and then removing my user files. Maybe it is just my files that are corrupted I guess? Geez, apparently EA can't do much of anything right...I miss the good old days of Maxis!

And no, I am not backing up saves with Time Machine. I did read that solved it for Spore users, but that can't possibly be the case for me, since I only back up my save files manually. Now that I think about it, I don't even use Time Machine...hrrmmm...

mariomaster101

2nd Jun 2011, 06:17 PM

Holy cow, that did the trick! I made a fresh, completely vanilla SV by resetting the user files, and I am now able to browse my memory scrapbook with no problem at all.

Before this, I was in the middle of playing Riverview, and I had removed any CC that would be problematic...any mods or game fixes. I replaced the Nraas Overwatch and Nraas Mastercontroller because last I checked, they had already been updated for Generations. I also removed Awesomemod, since last time I checked, that is not ready yet. That left me with a few CC items, pretty much just conversions of Sims 2 paintings. Should i try going back to run Riverview with no CC whatsoever?

I didn't think it would be something trivial causing a problem, but now that I think about it, I think I reset my caches, then when the game errored again, I got rid of CC and tried again...which means the caches would not have been fresh since the game replaced them before i removed CC...

henrikc

2nd Jun 2011, 09:42 PM

Yeah, I just found out what was causing my crash as well.
Since it always crashed after a while of decorating, I decided to save more often. So I got to the point where I had to just make one bathroom before finishing the whole house up, and it kept crashing after a few minutes of game play.

Turns out it was a small mirror, downloaded from TSR I think, that caused all my pain. Removed it and I've played without getting the same error since. I do experience the whole game freezing up after two or three hours, and it's generally rather slow -- but it's not crashing every time I try to place that mirror anymore.

Still, EA should really focus on making a native Mac OS X application. Cider is just crappy, and it's not like we're not paying enough for the games.

waterjay

2nd Jun 2011, 10:57 PM

Still, EA should really focus on making a native Mac OS X application. Cider is just crappy, and it's not like we're not paying enough for the games.

EA should really focus on getting their products worth buying, either Mac or Windows. There has never been such an annoying product as sims 3 and their expantions... I'm thinking of uninstalling everything and get back my old and wonderful sims 2... :|

Sorry EA, but don't rush up anymore. We prefer waiting for functional expantions instead of getting them asap without being able to play them.
:|

simsample

2nd Jun 2011, 11:19 PM

mariomaster101, you can try your savegame again but keep a safe backup of it. Also, remember that some mods inject code into the save game or otherwise alter it, so need to be safely uninstalled. Awesome and Twallan's Register are two I can think of. So, beware that you have any incompatible mods removed correctly.

henrikc and waterjay- The Sims games may be buggy, but EA do make a good effort to correct these bugs. The problem is that most bug reports they get through their technical support or forum are unreliable, as users are playing with custom content/ mods. This thread is a good example, an error is seemingly caused or at least exacerbated by third party modifications. And, from what I've seen, the EA Cider version of Sims 3 seems much better than the Aspyr versions of The Sims 2 were.

ejnarts1

3rd Jun 2011, 01:57 AM

....zero fun playing a completely vanilla game. I need my CC, my remade towns and old Sims. And with no way to get to the launcher thanks to the update.... c'este la vie. But, thank you all for figuring this out.

Bchbch Walk

3rd Jun 2011, 02:47 AM

This literally just happened to me after I just finished one of the longest decorating periods ever. I am so mad. I just installed Generations/OLS a few hours ago. I'm running OS X 10.6.7, and I do have CC objects. Is that what's causing the problem? Should I get rid of my old saved games too? Someone please help! :/

henrikc

3rd Jun 2011, 10:25 AM

henrikc

3rd Jun 2011, 06:17 PM

Keeps happening to me whenever I try to host a pajamas party.

cookielove-xo

3rd Jun 2011, 10:47 PM

Happened to me whilst loading my game AND clocking the scrapbook; ugh!

spotlight-shure

3rd Jun 2011, 11:23 PM

Is there any fix for this yet? Why does Sims 3 HATE custom content so damn much? Don't they understand the game SUCKS without it?

Bchbch Walk

3rd Jun 2011, 11:26 PM

I'm going to uninstall all of my custom content including sims3packs, then only download from the store and here. And no mods unless they say they're compatible with generations. Hopefully that will solve my problem.

Edit: Whatever was causing was a mod/ corrupted object. It used to happen when I opened settings, but it doesn't anymore. I literally hit "Select all" and "uninstall" in the launcher, and went back and re-downloaded a few sets from the store. All I have in the mods folder is Morphead's High End Condo Stuff and a few skins, and some of FP's Cars. This was actually good for me to start over with CC because the game was getting way too slow. So I suggest that for a solution. It's hard to get rid of your CC, but it's for the best. OH and you should start a new game after erasing all of the CC.

kct1216

4th Jun 2011, 09:51 AM

I've been having this problem too. It's happened three times to me. One while save/exiting, once when I tried to look at someone's memories and the other time just during play (not sure what triggered that one). I was able to play for a couple of hours or more before it happened though. After looking at this forum yesterday afternoon and seeing that the only real solution anyone seems to have found is to start over I was going to go ahead and keep playing and be careful to save every few minutes. But the crash last night when I tried to look at some memories seems to have completely corrupted my Sims 3 folder. I can get as far as the loading screen after I choose the town I want to play but it doesn't load at all there.

As Simsample suggested above I moved my Sims 3 folder out of Documents/EA and the game loaded up just fine. So I'm sure I've got some corrupted CC. I wonder if there is something different about how Generations for OS X handles CC than it did before that is causing corruptions. Because I took out all CC while installing Generations and then only put back in the stuff that generally doesn't need to be updated for EPs like clothes and hair. I left out all Mods or tuning files to wait for updates on them. As far as I know, before installing Generations, all my CC was fine. At least it wasn't causing crashes.

I guess I will try starting over with a clean game and add limited CC (I have to at least have some decent hair!). But I have a feeling the same thing is going to start happening again when I add CC. Maybe a future patch will address the issue as it seems to be somewhat widespread on Macs, judging by this forum. Seems like Generations is the buggiest EP yet. At least it has been for me.

Irus

7th Jun 2011, 08:22 AM

I'm having this problem too with my sims 3 game (I have all ep's). I've allready tried deleting all my mods and re-installing the game, this wouldn't work for me. Should I try deleting áll of my downloads?

Edit: I removed all my dowloads but I still get the problem, even after making an entirely new game.

ejnarts1

8th Jun 2011, 09:21 AM

This game seems very fragile as to how you install something. I installed the patch and kept getting the "there's a new update available" via the launcher. I decided to UNinstall then reinstall. I assumed that since the new patch was version 1.22... (BG related) that everything would be fine. Things don't seem fine when you install out of order (so thanks EA).

So, after reinstalling via these steps (using "Alternate Method"):

http://www.modthesims.info/wiki.php?title=Game_Help:TS3_PatchingEPSP

Everything now works fine. However, I did have to do some "mod" removal and updates. Now, the game runs flawless. So, if anyone feels the need to follow suit....

pup3111

10th Jun 2011, 04:43 PM

I have the same damn problem!! I got Generations a few days ago but I got it right after I installed the new game update. When I remove all my mods, it works like a dream. But I love my mods so much!! I am on a MacBook Pro. I just want to play so badly WITH my mods and WITH my downloads but it won't let me!!
My debug message reads...

Unhandled page fault on read access to 0x00000000 at address 0x00ce2279.
Do you wish to debug it ?
Yes/No

And again, clicking both yes or no shuts the game down!!

GRRR SO ANGRY!!!
I have tried un-installing and re-installing the game, taking all of my CC and mods off and putting them back on again slowly because, the game is crap without the mods and CC... but it still gives me that message!!

EA better get onto it bloody soon because I'm losing it haha!!

Bchbch Walk

13th Jun 2011, 12:53 AM

lupykun

13th Jun 2011, 03:17 AM

For everyone with this issue, can you please test with a fresh set of user files- rename your Documents\ Electronic Arts\ The Sims 3 folder to OLDThe sims 3.

Also, I remember seeing this problem with Mac users on Spore- it was caused by Time Machine Backups, so it's worth seeing if you can find a connection there.

Hello i just wanted to put my 2 cents in. i've been having this same debug problem, but i know that, for me, it's not the time machine backups because i never had mine started unless it does the backups regardless of configuring or not. the time machine backup may be the problem for some but not me. i hope there is a solution found soon.

rosidbon

18th Jun 2011, 11:33 AM

Hello, Same problem here with the same issue, for me it happens if I try to customise anything if it has a pattern that is in the 'miscellaneous' bin while decorating. Also in 'cas' if some outfit has a pattern that is in that bin, then everything just freezes and I have to shut down the computer. Also after the error message and "do you want to debug?" question, my screen goes black, and I have to shut down and reboot. I have done the 'userfiles' replacement thing and it does work for a while but as it is too horrible to play the game without the cc I slowly put it all back in and it all happens again. There must be something in a lot of the cc that is conflicting with this new ep. My daughter, also having the same problems and getting 'bald sim' syndrome as well, has deleted quite a few of her saved sims, and got her hair back! As long as she doesn't try to customise anything with patterns in the misc. bin she can play okay on her family. For me, I like to build, so it's more of a problem, as, if we click on anything that has a misc.pattern the game freezes. Maybe that might help some of you. Another issue that i have identified is that Sims3 Pack hairs work okay, ie, Newsea hairs but as soon as I put any hair in package files into my Mods folder the game will not load and I get the 'exception raised' error message. It does not seem to like a lot of 'wall' packages, some 'build' packages stop it loading as well. I have removed almost all of my '.package' files that are not clothes or cas related. I am assuming now that its probably a good idea to use Sims 3 Packs cc where possible, although I am not ruling out that a lot of the Sims 3 Packs might be causing problems as well. I have also noticed that I have to remove my 'Mods' folder before trying to put anything new into the 'Downloads' folder so that may be a help to someone too. I am on a MacBook Pro 3.06 GHz Intel Core 2 Duo running OSX 6.7

CCBPEs34

22nd Jun 2011, 03:12 PM

I had this problem too, after I manually patched to 1.22. I have figured out that some of my mods are causing the problem. Remove your mods completely, if it works, exit out and place 1/4 of your mods at a time, testing. If it happens again, you know you have a problem mod or two. If all else fails, open applications. Go to utilities, and open console. Take a screenshot of all your errors, and send an email to EA with your problem and the Errors.

Guiirii

2nd Jul 2011, 11:04 AM

This just happened to me again. I'm about to scream. I just live-chatted with someone on EA and they told me to go to the forum (basically they told me "too bad for you") and disconnected. If it happens again, I'm going give them a call and they'll get to deal with me. I'm really not happy. At all. :/
I know! the live chat is useless, I was on there till 3 in the morning they are so retarded
-----------
I have the same damn problem!! I got Generations a few days ago but I got it right after I installed the new game update. When I remove all my mods, it works like a dream. But I love my mods so much!! I am on a MacBook Pro. I just want to play so badly WITH my mods and WITH my downloads but it won't let me!!
My debug message reads...

Unhandled page fault on read access to 0x00000000 at address 0x00ce2279.
Do you wish to debug it ?
Yes/No

And again, clicking both yes or no shuts the game down!!

GRRR SO ANGRY!!!
I have tried un-installing and re-installing the game, taking all of my CC and mods off and putting them back on again slowly because, the game is crap without the mods and CC... but it still gives me that message!!

EA better get onto it bloody soon because I'm losing it haha!!

I have the same problem!!! So annoying!!

babyjoey

16th Jul 2011, 06:28 PM

I uninstalled all my customer content.. still I receive the error when trying to load my game.

Any more ideas?

amberbeads

24th Jul 2011, 02:36 PM

I have the base game plus Late Night, and the game ran fine before. I haven't played in a couple months and this morning I popped it in, it wanted to install updates on my base game and the EP so I let it, and now I get this debug error while I'm loading my town. Sucks.

Court003

27th Aug 2011, 09:18 PM

Hi everyone,

I never had this problem until I purchased GEN and patched it. I have all the expansion packs and all the stuff packs. I have tried removing my mods, running without custom content and clearing my cache files. It still happens. Has anyone had any luck?

Giardina

15th Dec 2011, 11:13 AM

but EA do make a good effort to correct these bugs. The problem is that most bug reports they get through their technical support or forum are unreliable, as users are playing with custom content/ mods. This thread is a good example, an error is seemingly caused or at least exacerbated by third party modifications. And, from what I've seen, the EA Cider version of Sims 3 seems much better than the Aspyr versions of The Sims 2 were.

I^m sorry, I disagree, this problem has been there for a long time and patch after patch it didn't disappear. I play on an IMac, have switched off Time Machine, have installed the game to another account, have only store items downloaded and two authentic, bought copies of the game and no mods or packages from third parties and yes I get the SAME stupid error!!!!! I guess I'm just going back to Sims 2, too. This game is crap and I want my money back. They should've waited another two to three years before testing it on paying customers.

Giardina

15th Dec 2011, 11:16 AM

I had this problem too, after I manually patched to 1.22. I have figured out that some of my mods are causing the problem. Remove your mods completely, if it works, exit out and place 1/4 of your mods at a time, testing. .

This is not true, I'm playing without any mods and I still get the error. Please don't post hastily wait a bit and the error is going to come back.

Giardina

15th Dec 2011, 11:35 AM

You know what I even got the error today, I have reinstalled everything yesterday on a new account (MAC) not on the admin's account any more, because that gave me another error.
I haven't even played (only installed and opened the launcher) and when I went to the store today to buy this (http://store.thesims3.com/productDetail.html?productId=OFB-SIM3:43220&categoryId=11959) I got the "exception raised" error when I installed the hair.
I hope this helps.
I don't think this is game related but launcher related, since I haven't even played one second or loaded the game and still I already got the error.

As to other information, playing on IMac 10.6.8, 4 GB, I have installed the Sims 3 and Generations, both bought not downloaded, I have downloaded only items from the store, I have switched off Time Machine (not just deactivated it), and there is nothing in the account that I installed the game into I created the account only for the game, if that matters.

You guys forget about removing your CC, it's the game itself if store items can be trusted to work!!! I'm so annoyed with this. We should all bombard EA with letters as it is surely not okay to sell a half-working game for that much money and having people there who are paid to solve this and they clearly don't since this error has been reported for what? Two years now?

ellacharmed

15th Dec 2011, 03:01 PM

iheartcowcapoos

1st Jan 2012, 10:10 PM

i am at my wits end here. i have uninstalled and reinstalled the game completely TWICE. this message used to come up every now and then when i was in CAS, and now that i've reinstalled all games for the second time, the error comes up at the sims 3 title loading screen. i cannot even load my game anymore! i took out all of my mods because i uninstalled/reinstalled, so mods arent the problem. i have verified and repaired permissions. i have deleted all cache files. i couldnt even delete sims 3 preferences because none were there after reinstalling the game! i havent gotten to play at all since! i don't know what is going on and this all started after i installed pets. i'm on the latest patch (1.29) i am running osx 10.7, but i wasn't having any problems previously UNTIL i installed pets, as i have mentioned. i ejected all ext hard drives/ usb jump drives, i have turned time machine back up off. again, none of these ever caused any problems before, but i tried anyway. NOTHING WILL WORK!! i cannot even play my game anymore! i've searched the web and EA just says to reinstall your games I ALREADY DID THAT, THANKS EA!!! i am just getting so frustrated here. i just want to play!

WHY CAN'T EA MAKE A GAME THAT WORKS?!
what pisses me off even more is that i've found people complaining about this error on EA support forums and they date back to 2009!!!!! SERIOUSLY EA?! after 2 years you haven't bothered to freaking fix the problem yet?! what a POS and poorly run establishment.

i'm getting so frustrated after trying all kinds of remedies and yielding no results, i'm contemplating just installing the stupid game on my windows partition instead, which is incredibly sad because after how much money i've spent on these games i shouldn't have to resort to something like that

SDRLS

5th Jan 2012, 09:22 PM

Ugh I have every game and expansion installed and i keep gettin that error. NO custom content or Mods at all. just flat out game and expansions/stuff packs. This is completely ridiculous. Did they NOT know that Lion was coming out? I mean seriously, No problems at all on my imac with snow leopard. The only thing that works is when I run it on windows 7.

Kayleena

14th Feb 2012, 05:09 AM

I'm live chatting right now with someone named Satender. Dude, your name sounds like a robot. Anyways, these are the steps he told me to follow:

1. Click the Start button and select Documents.
2. Select the Electronic Arts folder.
3. Right-click The Sims 3 folder and select Cut.
4. Right-click on your desktop and select Paste.

I interrupted him and told him that I've already done this, many times, and it has not work. He proceeded to tell me that it's worked "for many customers, please try again." I refused, nicely. He then gave me another set of steps:

Custom Content is all Sims content that did not come from an official The Sims 3 Update, The Sims 3 Store, Expansion Pack, or Stuff Pack. Custom Content is created by 3rd Party Developers that are not regulated by Electronic Arts or The Sims 3 Development Team and may not work with new updates. Custom Content may cause the game to behave unexpectedly or not function entirely.

To disable your custom content, undo whatever you did to install this content to get your game back into an unmodified state. If you placed it in a Sims 3 directory folder, move it to a new folder that is outside your Sims 3 file directory. Your Sims 3 file directory can be found using the paths listed below:

Windows File Directory: C:\Documents and Settings\USER\My Documents\Electronic Arts\The Sims 3

Mac File Directory: User/Documents/Electronic Arts/The Sims/

Once you have installed the official update you may re-enable your custom content. If you experience problems, disable it again until the 3rd party developer updates their content to work with the official Update, Expansion Pack, or Stuff Pack.

Weeeeeeeell, I had already done that. Didn't work. So he said:

Delete the game preferences folder for a fresh start.
Sometimes, issues can be traced back to settings specific to a game going awry over time. Deleting your game's preferences folder will force it to create a new folder with the default files and settings intact.

From the system's desktop, select the Go menu along the top of the screen.
Select the Home option (short cut: Shift, Apple, H)
Open the folder labeled Library followed by the Preferences folder.
Find and delete the preferences folder for the game in question.
Now, the next time you play the game, it will load with default settings and will create a new preferences folder.

Oddly enough, my Library folder isn't listed under Home. So I searched for it in the Finder and there wasn't a Preferences folder, but there were 13 .package folders in there. He told me to delete the Library folder, and when I confirmed, he said not to delete the Library folder. So I left the files inside untouched because he told me to leave them alone. Then he told me to uninstall the game, make a new Apple ID and reinstall the game:

Can you also please try uninstalling the game and reinstalling it under a different MAC admin account.
1) Delete the "[Game Name]" icon from your Applications folder.
2) Delete the additional files can found in /Users/[Username]/Library/Preferences/[Game Name] Preferences/p_drive, including your saved games.

Creating a new user account:
1) Click on the Apple Menu select System Preferences.
2) From the View menu, select Accounts.
3) You may need to click the Padlock icon to allow changes.
4) Click the + icon to create a new account.
5) Log into the new user account and reinstall the game.

I refused to do that as well, because I have quite a few devices synced up to my iMac and I'm not about to redo all of that. Nor do I want to sit for the millionth time and uninstall and reinstall ALL my Sims games. So he said:

Sadly, the last step I have available for this issue would be to manually remove the game from your computer and reinstall it by following the instructions below:
1. Drag The Sims 3 icon from your desktop to the trash bin.
2. Go to Users\[username]\Library\Preferences and delete the Sims 3 preferences folder if it appears.
3. Go to Users\[username]\Documents\Electronic Arts and move the Sims 3 folder to your desktop.
4. Finally, go to Users\[username]\Applications and delete the Sims 3 folder there.
5. Control-click on the trash bin and select Secure Deleted, restart your computer, and reinstall The Sims 3.

Which I told him I did already and it didn't work. So he proceeded to tell me:

Lets check for errors and make sure the permissions are set;
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Note: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.

Well, I don't have an install disk with my Mac. I don't know why. Maybe if I had bought it from the Apple store and not Best Buy? No idea. So I told him I don't have a disk. He then asked me how I'm able to play the game without a disk. Somewhere in those two minutes he forgot that he had just told me to insert my INSTALL disk. Next:

apologize for any inconvenience caused to you. Please perform the following troubleshooting tips :-

1. Please make sure you are installing MAC version of the game through your DVD.

2.If you are already installing Mac version of the game then I suggest you to check your DVD by installing the game in another MAC system. If the game install in another system then there must be problem in your Mac system and you will need to contact your system manufacturer. If the Game doesn't install in another Mac system then the game disk must be damaged or defective. To acquire a replacement game disc you will want to refer to your manual for warranty information specific to your product.

Sure... because I have nearly two grand to spend on ANOTHER Mac product just to test 300 dollars worth of Sims games. Yea dude, we're all rich. He asked for my EA ID, first and last name, and then asked if I could please uninstall and reinstall the game. What's the point of doing it over and over and over if it doesn't work the first 10 times? He has now said:

It appears that you are no longer available for this chat session; hence, I am concluding it. If you have any more question or concerns, please feel free to contact us again and we would be glad to us assist you further.

Funny, I was the one waiting for his next response. It wasn't the other way around. I feel like hitting up the live chat again, only this time more angry. See if any of those steps helped you guys, as they have not helped me.

rosidbon

19th Feb 2012, 11:29 AM

I have emailed the following to EA. At least I think I have,the page jumps a bit when I press 'send' but I don't get any acknowledgement that is HAS sent.

I have all The Sims games, EPs and Stuff packs since the beginning of Sims, in duplicate, as my daughter plays as well. Not an inconsiderable amount of money spent already plus most of the custom content from the Sims store adding another couple of hundred pounds. So, you can imagine that I am not best pleased with the fact of The Sims 3 Pets being such a shoddy product that it has rendered the game unplayable. i bought 2 copies of the disks in October and have been trying ever since to get the game to work properly. Both my daughter and I have been experiencing almost every conceivable problem with this game. Having played (sic) since the very beginning of the Sims you must know that I have to be very experienced at troubleshooting it as every time you bring out a new EP, Stuff Pack, Game patch, they invariably DO NOT WORK out of the box and cause considerable problems to almost every serious player. The Sims 3 Pets is by far the WORST of them all and I really feel that it was a huge mistake to put this game out before you had made sure that it was playable.
My most infuriating problem at the moment is that the game will not allow me to make a family in CAS. I can get so far, but then I get the 'black sim' syndrome, the icons all get screwed, and a few seconds later the 'unhandled page access, do you want to debug?' message comes up and the game quits no matter which option I choose. It's bloody infuriating! I have tried everything to fix this. Here is a list of my troubleshooting.

Dedicate the memory to the NVIDIA GeForce 9600M GT 512 MB card
Delete all cache files,
Refresh the Sims 3 preferences folder
run Disk Utility
delete any caches in User/Library/Caches/ Sims 3
Remove all cc
Play a 'Vanilla' game
Re- install everything
Put in another 4GB of Ram, now at full capacity 8GB

Nothing works!!!!!!
I am playing on;
MacBook Pro 2009
OSX 10.6.8
3.06 GHz Intel Core 2 Duo
4 GB memory
NVidia GeForce 9400M 256 MB
NVidia GeForce 9600M GT 512 MB

I have not found ANYONE online who has had any sensible or usable help from any EA Guru to help with ANY of the myriad problems with this EP. So I would be delighted if you have a WORKABLE solution to this problem. The community is calling it, 'Exception raised....debug...Blah, blah...' on all Forums to be found on the net. It has been 'flagged' and 'bumped' on all forums for months with absolutely ZERO response from EA, or the occasional seriously ill informed and dangerously stupid suggestion. As I have done everything i can think of to try to fix this, including completely un installing the Sims 3 and all EPs Stuff Packs + ALL folders and files relating to the Sims 3, ( I HAVE done this both through the Sims Uninstall and manually) , this particular problem is still happening so it can't be a corrupted file, and it can't be down to any cc because there is no cc in the game. Please remember that I am playing on a Mac when you reply to me, I have had many Gurus suggest things to me without taking in that fact in the past.

I look forward to hearing from you

If it has indeed 'sent' and I do get a response I will post again.

ellacharmed

5th Mar 2012, 04:51 PM

Can I ask everyone who has been having this ongoing issue and have tried everything else, to confirm or disprove Kayleena's findings in 468741, please? Thanks!

And that this solution is repeatable and works on everyones' games; no matter the world, or the OS version or Sims patch version?

Post with following info, please.
- works! / didn't work
- CPU, RAM, GPU
- MAC OS version
- base game version
- save based in <what world>
- game exist since patch version: <patch#> / new game since patch 1.31 (if new game, did it not work with existing pre-<patch#>-patched game?)
- which did you remove? AM / MC / both / any other mod
- other info to share?

lucky_d

11th Mar 2012, 05:42 PM

I've never had so many problems with anything in my life as I have with the Sims this weekend. Yesterday I was in Riverview(?) and noticed that it kept pausing over and over every few seconds. Got very frustrating. Decided to return to Sims 2 since I am borderline hating Sims 3 anyway. Sims 2 crashed after 5 minutes of play. Spent 3 or so hours uninstalling/reinstalling everything to see if it would work fresh out of the box. It didn't. Still crashed after 5 minutes. But I digress...

I come back to Sims 3, looking into the pausing thing. Decide to try a different town. This time I go to the default town. I can't remember its name. The one that comes with the base game (which, by the way, is all I have installed). Play for 5 minutes, which were actually "pause-free" which gave me hope. Then BLAMMO, I get the "Exception Raised, Debug?" thing and it crashed.

I am on Mac OS X Lion. MacBook Pro i7. 8GB of ram. Only have the base game and a few custom content clothes and hair. It worked fine until this weekend.

sonicrider11

8th Apr 2012, 10:33 AM

My cc and save games are all gone because of this problem :(, i emailed ea, i will post what they say...

annemyn-x

12th Apr 2012, 12:50 PM

Are all of you having this Exception Raised error on a Mac? Which OS X version?

And you're starting the game via the Launcher?

And you patched to 1.22 series? For base game only or all the packs?
I have the exact same problem and I'm hating it. Sometimes I haven't saved my game and then I've lost so much! :(

I also work on a MacBook Pro, mine is just Snow Leopard, since my dad read somewhere that Lion clashes with the Sims 3.. I really think Generations or Pets is the problem, before that I never had any trouble :(

diana9676

17th Apr 2012, 12:13 AM

I'd like to say on here i've been over on the sims 3 forum and have said a lot there. But cc is not the problem. YES CC IS NOT THE PROBLEM!! So remove cc will not make this problem go away it's a problem with cider the thing that makes the sims run on Mac's unfortunately from talks with EA they refuse to even notice this problem and have said that the problem is a problem the user created, which is false! I have not created this problem i'm like any other player how just creates sims, play there life out, makes houses. I want to know how does that create problems? it doesn't EA creates problems. Sorry for the rant but it just frustrating when you can't play

Phoenixeternia

19th May 2012, 08:42 PM

I have this same issue.
only two days ago have i only just started using CC. i used to just use all the store brought content and i have this debug issue.
at the minute i'm having to save ALOT just to counter act the fact that at any moment Sims could crash and i could lose hours of hard work ( Building houses is hard work!)

It drives me mad. i have the latest patches and all expansions other then Fast lane, Show Time and Master suite. I am up to date with patches and keep searching for a cure to this issue but still can not see one in sight.

I used to love the sims... then sims 3 happened :(
hehe i'm kidding but it is a pretty infuriating bug

- Mac OSx snow leopard version 10.6.8

when i can afford a new computer its going to be a PC all the way

w_pooh

29th May 2012, 03:56 PM

i have this behavoir too, since moved from W7 to MAC bevor few days. on W7 was laggy but never saw "exception raised" error. fortunatly i have on W7 the tools to analyze the error. 99% of the "exception raised" errors had the cause of LAA (Large Adress Aware), means the wrapper (cider) under OSX isnt able adress more than 2GB of virtual memory.
this is my explanation of the problem ... someon with the same experiences here?

twalton231

4th Jun 2012, 03:15 AM

I have had it up to here *raises hand above head* with TS3.

I've never ever had issues when playing the game on my Mac (Snow Leopard, v. 10.6.8) until last week. I'm playing with TS3 Base, Generations, Pets, World Adventures, and Late Night (and yes, I installed them chronologically and not in the order I posted them in). I have NO stuff packs, NO custom content, NO mods, NO time machine, NOT logged in/connected to the internet when I play. The only thing I can think of is that I've got Riverview, Hidden Springs, Lunar Lakes, the Loads of Laundry expansion, the IAMs pet stuff (came with the game) and a couple bonus items (all from the EA store, supposedly patched with the latest game update, which I have) I've reinstalled at least 3 times, and I continuously get the exception raised error. I've tried deleting all my cache files (per the instructions in one of the posts above), and it will not work. I can get about 30 minutes of game time in before the game just freezes. All other background applications continue to run without issue (aside from the fact that I can't get out of the game using any key combinations), and I usually end up shutting my computer down and waiting an hour or so before attempting to run it again.

Is this just something I'm going to have to deal with? Am I going to have to uninstall EPs or bonus worlds to get this to work? I don't care what I have to do, just so long as I can get my game to start working again.

edit: According to the game launcher, I'm running version 10.0.96.015001 of the game. Also went through and deleted Saves, SavedOutfits, Exports, Recorded Videos and Screenshots folders. ----> Are there any other folders worth cleaning out? Can you delete files whose names contain "Cache" but are .package files?

Blondie92

9th Jun 2012, 11:04 AM

I have the same problem!!!! But it first started when I installed Showtime (yesterday, second day of playing), I run an iMac. Just a minute after a file is loaded the game closes and this comes up "Unhandled Page Fault on read access to 0x00000 at address 0x00ce2lb9
Do you wish to debug?" Yes or No, Ive clicked on both, both end my game!!!!Is this problem just for mac? What can I do? :faceslap:

dunnygirl

21st Jun 2012, 11:58 AM

About halfway through loading my town, i get an error that says:
Exception Raised
Unhandled Page Fault on read access to 0x00000 at address 0x00ce2lb9
Do you wish to debug?
Yes or No

I've clicked both, both end my game.

I've looked everywhere for an answer.
I'm running a macbook pro. I have all min. requirements for the game.
I never had this problem before installing Generations.
I just want to play dammnit, for the amount of money i've spent.

Can anyone help?
The same thing keeps happening to me right after I installed generation. I would be able to play, for an hour, and then (while i'm in the creating a family room mostly) the game would shut down on me. :cry: Someone said that after they installed another sims 3 game it went away, i haven't tried it yet, but maybe that's the issue.

sophiemay100

24th Jul 2012, 04:43 PM

you know on some of the downloads for CC (custom content) it says bla bla bla "use this download at your own risk" i think it's just some content that is causing the problem. i have a macbook pro and apart from the occasional random shutdown of the game mine runs fine..... (btw the occasional shutdown is normal) but occurs less if you keep your laptop on a hard surface instead of something like a bed or sofa that will make it overheat like crazy !!! I only get the error message after certain downloads (most probably dodgy ones) ..... i downloaded a LA City world and it loads up to a certain point then comes up with the error message.... the same for a certain rug i downloaded.

iheartcowcapoos

27th Jul 2012, 03:58 AM

Has anyone ever actually looked for that file that's raising the error? I have, it's a .plist file. Has anyone tried dumping the plist?
(if anyone was curious, deleting that file in the error code doesn't work. It regenerates itself =P )

ellacharmed

27th Jul 2012, 04:27 AM

What file?
This error names a file? I thought it is a memory address?

iheartcowcapoos

27th Jul 2012, 05:09 AM

Don't know, I remember finding the exact "00028383x282blah blah" somewhere in my sims folder (can't remember if it was in documents or applications) and it was a .plist file.
Let me try to find it

edit: still trying to find it. i think what i did was go into spotlight and search for that 0000blah blah blah. my 000crap was different from others posting in this page so i don't know what to search for. at one point i took a screen shot of my exception error, but i did an erase and install today in preparation for mountain lion so a few of my files are out of place since i put them back. i'll keep searching though

----
ok, i guess i was misremembering. this is what i found:
what i did was go into finder and search "0x00000000" it came up with over 7,000 matches (all unrelated to anything..) and i sorted them in finder by kind. under documents, i found 7 files in here related to the sims, all with similar names. the extension: home folder>documents>electronic arts>the sims 3>
and then files with names like this: xcpt "user name"-12-06-11 22.16.44.txt (obviously with dates)
they appear to be recordings of when the error was raised. if you open the txt file, there is a lot of information. i'm not much of one to interpret these elaborate text files, has anyone else tried reading them to see if there is any insight in them as to what might be causing this? what is very strange is that in all of mine it says
"EA_PLATFORM: Windows on X86
OS name: Windows XP
OS version number: 5.1.2600
OS service pack: Service Pack 2"
not sure about you guys, but i thought i was running this on a mac! :wtf: and if it was on a pc it probably wouldn't be XP!! the entire txt file refers to files that would be on a windows computer, actually. don't know if that's really at all relevant, but i just found it strange..
if it's easier, i'll go ahead and post the entire contents of one of these txt files. i have no idea where i thought i saw plist, but i could have sworn i did. i guess maybe i was confused? =/ i don't know.
this seems like undiscovered territory that we're getting into, so i hope someone can get something from these txt files

here we go (please no one mark this as spam!):
(mod edit :heyhey: sorry, can't resist. ~ella)

[Build info]
Application: Sims3
BuildTime: 2011-11-23-1502
BuildUser: codebuilder
BuildHost: SIMS-BUILD129
BuildConfig: Release
BuldVersion: 0.1.0.1266
Commandline: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe -f

[System info]
Computer name: kaley-carrolls-macbook-pro.loca
Computer DNS name: kaley-carrolls-macbook-pro.local
User name: Pirdi
EA_PLATFORM: Windows on X86
OS name: Windows XP
OS version number: 5.1.2600
OS service pack: Service Pack 2
Debugger present: no
CPU count: 2
Processor type: x86
Processor level: 5
Processor revision: 5898
Memory load: 45%
Total physical memory: 7935 Mb
Available physical memory: 4340 Mb
Total page file memory: 8063 Mb
Available page file memory: 4454 Mb
Total virtual memory: 2047 Mb
Free virtual memory: 613 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
App version: 0.1.0.1266

[Exception info]
date: 2012-06-14
time: 15.41.42
type: ACCESS_VIOLATION reading address 0x00000056
address: 0x734be3ba <unknown module>

[Call stack]

0x734be3ba

C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x0060bb46

0x024e7510

[Stack data]
015cd710 |<70>db 15 00 00 00 00 00 90 d7 5c 01 83 e7 4b 73 | p.........\...Ks |
015cd720 | 38 3d 15 00 40 d7 5c 01 68 d7 5c 01 06 ea 4b 73 | 8=..@.\.h.\...Ks |
015cd730 | 00 00 00 00 00 00 00 00 60 d7 5c 01 06 ea 4b 73 | ........`.\...Ks |
015cd740 | 70 db 15 00 00 00 00 00 b8 d7 5c 01 30 d8 5c 01 | p.........\.0.\. |
015cd750 | 6c 03 00 00 00 00 00 00 78 d7 5c 01 80 d7 5c 01 | l.......x.\...\. |
015cd760 | 01 00 00 00 40 bb 5a 1e 30 d8 5c 01 84 d7 5c 01 | ....@.Z.0.\...\. |
015cd770 | 00 00 00 00 40 bb 5a 1e 30 d8 5c 01 00 00 00 00 | ....@.Z.0.\..... |
015cd780 | ed af 60 00 10 34 2d 0b b0 d7 5c 01 2c d8 5c 01 | ..`..4-...\.,.\. |
015cd790 | 30 3a 4e 02 40 bb 5a 1e c8 52 4e 02 46 bb 60 00 | 0:N.@.Z..RN.F.`. |
015cd7a0 | 00 00 00 00 00 04 00 00 00 03 00 00 46 bb 60 00 | ............F.`. |
015cd7b0 | 10 34 2d 0b 00 00 00 00 01 00 00 00 00 00 00 00 | .4-............. |
015cd7c0 | 8a d3 76 00 00 00 00 00 40 bb 5a 1e 60 89 40 03 | ..v.....@.Z.`.@. |
015cd7d0 | 30 3a 4e 02 60 89 40 03 00 00 00 00 68 89 40 03 | 0:N.`.@.....h.@. |
015cd7e0 | 60 89 40 03 41 e6 76 00 30 3a 4e 02 2c d8 5c 01 | `.@.A.v.0:N.,.\. |
015cd7f0 | 00 00 00 00 e0 88 40 03 00 00 00 00 2e 01 00 00 | ......@......... |
015cd800 | 00 00 00 00 22 01 00 00 20 81 09 03 36 6e 67 00 | ...."... ...6ng. |
015cd810 | 96 0c 77 00 30 3a 4e 02 2c d8 5c 01 90 88 40 03 | ..w.0:N.,.\...@. |
015cd820 | c8 52 4e 02 78 da 5c 01 60 5f c5 23 01 cb 18 26 | .RN.x.\.`_.#...& |
015cd830 | 38 3d 15 00 70 db 15 00 00 00 00 00 00 00 00 00 | 8=..p........... |
015cd840 | 00 04 00 00 00 03 00 00 00 00 00 00 00 00 80 3f | ...............? |
015cd850 | 00 00 00 00 00 00 00 00 00 04 00 00 00 03 00 00 | ................ |
015cd860 | 7b a4 76 00 30 3a 4e 02 b0 6f 67 00 c0 d8 5c 01 | {.v.0:N..og...\. |
015cd870 | 00 db 5c 01 9c 81 67 00 b0 6f 67 00 c0 d8 5c 01 | ..\...g..og...\. |
015cd880 | 08 00 00 00 00 00 00 00 00 db 5c 01 8b ad 6b 00 | ..........\...k. |
015cd890 | 99 cf 24 bf c3 fb 41 3f d1 2b da 3d 86 cd ee 3e | ..$...A?.+.=...> |
015cd8a0 | 7f 00 9c 3e 90 88 40 03 00 00 00 00 00 00 00 00 | ...>..@......... |
015cd8b0 | 0b 00 00 00 00 00 00 00 b0 6f 67 00 10 d9 5c 01 | .........og...\. |
015cd8c0 | 60 5f c5 23 00 00 00 00 00 db 5c 01 00 00 00 00 | `_.#......\..... |
015cd8d0 | 08 00 00 00 00 00 00 00 50 db 5c 01 00 00 00 00 | ........P.\..... |
015cd8e0 | 00 eb fe 36 00 00 00 00 60 da 5c 01 9a bc 60 00 | ...6....`.\...`. |
015cd8f0 | 00 eb fe 36 40 77 1f 03 00 00 00 00 00 00 00 00 | ...6@w.......... |
015cd900 | 00 f9 f8 47 00 00 00 00 00 00 00 00 00 00 00 00 | ...G............ |

[Instruction data]
734be33a => DasmX86Dll.dll not found.

[Registers]
eip: 734be3ba
eax: 00000000
ebx: 734be36e
ecx: 015cd7b0
edx: 00000000
esi: 00000001
edi: 0b2d3410
ebp: 015cd798
efl: 00210202
esp: 015cd710

[Modules]
base 0x00400000 size 0x00d78000 entry 0x00e501e1 "TS3W.exe" "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe"
base 0x75bea000 size 0x0002e000 entry 0x75bf5f00 "rsaenh.dll" "C:\WINDOWS\SYSTEM32\rsaenh.dll"
base 0x75c18000 size 0x0007a000 entry 0x75c3e950 "crypt32.dll" "C:\WINDOWS\SYSTEM32\crypt32.dll"
base 0x763e7000 size 0x0000b000 entry 0x00000000 "glu32.dll" "C:\WINDOWS\SYSTEM32\glu32.dll"
base 0x7618f000 size 0x00007000 entry 0x00000000 "xinput1_3.dll" "C:\WINDOWS\SYSTEM32\xinput1_3.dll"
base 0x7629c000 size 0x00007000 entry 0x7629d140 "xinput.dll" "C:\WINDOWS\SYSTEM32\xinput.dll"
base 0x75b9f000 size 0x00008000 entry 0x00000000 "midimap.drv" "C:\WINDOWS\SYSTEM32\midimap.drv"
base 0x75b95000 size 0x0000a000 entry 0x00000000 "msacm.drv" "C:\WINDOWS\SYSTEM32\msacm.drv"
base 0x764da000 size 0x00016000 entry 0x764dfca0 "msacm32.dll" "C:\WINDOWS\SYSTEM32\msacm32.dll"
base 0x764cd000 size 0x0000d000 entry 0x00000000 "winemacca.drv" "C:\WINDOWS\SYSTEM32\winemacca.drv"
base 0x10000000 size 0x0000b000 entry 0x10005e8e "squish.dll" "C:\windows\system32\squish.dll"
base 0x7c360000 size 0x0004c000 entry 0x7c37b900 "MSVCR71.dll" "C:\windows\system32\MSVCR71.dll"
base 0x7586b000 size 0x00089000 entry 0x75879770 "d3dgl.dll" "C:\WINDOWS\SYSTEM32\d3dgl.dll"
base 0x73d79000 size 0x00061000 entry 0x73d93dc0 "macdrv.dll" "C:\WINDOWS\SYSTEM32\macdrv.dll"
base 0x73c43000 size 0x0001a000 entry 0x73c48c10 "dsound.dll" "C:\WINDOWS\SYSTEM32\dsound.dll"
base 0x73c5d000 size 0x0005a000 entry 0x73c73530 "winmm.dll" "C:\WINDOWS\SYSTEM32\winmm.dll"
base 0x73bde000 size 0x0005e000 entry 0x00000000 "setupapi.dll" "C:\WINDOWS\SYSTEM32\setupapi.dll"
base 0x73c3c000 size 0x00007000 entry 0x00000000 "wow32.dll" "C:\WINDOWS\SYSTEM32\wow32.dll"
base 0x73bae000 size 0x00021000 entry 0x73bb3040 "ws2_32.dll" "C:\WINDOWS\SYSTEM32\ws2_32.dll"
base 0x73ba7000 size 0x00007000 entry 0x73ba8180 "netapi32.dll" "C:\WINDOWS\SYSTEM32\netapi32.dll"
base 0x73b52000 size 0x0003e000 entry 0x73b56030 "dbghelp.dll" "C:\WINDOWS\SYSTEM32\dbghelp.dll"
base 0x73b90000 size 0x0000d000 entry 0x00000000 "version.dll" "C:\WINDOWS\SYSTEM32\version.dll"
base 0x73b9d000 size 0x0000a000 entry 0x00000000 "lz32.dll" "C:\WINDOWS\SYSTEM32\lz32.dll"
base 0x73b47000 size 0x0000b000 entry 0x73b48460 "usp10.dll" "C:\WINDOWS\SYSTEM32\usp10.dll"
base 0x73b33000 size 0x00014000 entry 0x73b37b00 "imm32.dll" "C:\WINDOWS\SYSTEM32\imm32.dll"
base 0x7c3c0000 size 0x000af000 entry 0x7c415456 "MSVCP80.dll" "C:\windows\system32\MSVCP80.dll"
base 0x7c46f000 size 0x00068000 entry 0x7c494350 "MSVCR80.dll" "C:\windows\system32\MSVCR80.dll"
base 0x73acf000 size 0x00064000 entry 0x73ae47d0 "oleaut32.dll" "C:\WINDOWS\SYSTEM32\oleaut32.dll"
base 0x73a7a000 size 0x00047000 entry 0x73a8f750 "wininet.dll" "C:\WINDOWS\SYSTEM32\wininet.dll"
base 0x73ac1000 size 0x0000e000 entry 0x00000000 "mpr.dll" "C:\WINDOWS\SYSTEM32\mpr.dll"
base 0x707ec000 size 0x00014000 entry 0x707ef3a0 "iphlpapi.dll" "C:\WINDOWS\SYSTEM32\iphlpapi.dll"
base 0x72c53000 size 0x00007000 entry 0x72c54260 "icmp.dll" "C:\WINDOWS\SYSTEM32\icmp.dll"
base 0x73780000 size 0x00018000 entry 0x00000000 "d3dx9_31.dll" "C:\WINDOWS\SYSTEM32\d3dx9_31.dll"
base 0x73798000 size 0x000c8000 entry 0x7379c590 "d3dx9.dll" "C:\WINDOWS\SYSTEM32\d3dx9.dll"
base 0x738a3000 size 0x0006a000 entry 0x738b2170 "shell32.dll" "C:\WINDOWS\SYSTEM32\shell32.dll"
base 0x739f1000 size 0x00089000 entry 0x739fdaa0 "comctl32.dll" "C:\WINDOWS\SYSTEM32\comctl32.dll"
base 0x739b8000 size 0x00039000 entry 0x739ca2b0 "shlwapi.dll" "C:\WINDOWS\SYSTEM32\shlwapi.dll"
base 0x7390d000 size 0x00026000 entry 0x7392b9e0 "ole32.dll" "C:\WINDOWS\SYSTEM32\ole32.dll"
base 0x73978000 size 0x00040000 entry 0x7398a5a0 "rpcrt4.dll" "C:\WINDOWS\SYSTEM32\rpcrt4.dll"
base 0x734ba000 size 0x00038000 entry 0x734c2d70 "d3d9.dll" "C:\WINDOWS\SYSTEM32\d3d9.dll"
base 0x7372c000 size 0x00054000 entry 0x7372d800 "tggraphics.dll" "C:\WINDOWS\SYSTEM32\tggraphics.dll"
base 0x734f2000 size 0x00041000 entry 0x73513020 "ddraw.dll" "C:\WINDOWS\SYSTEM32\ddraw.dll"
base 0x73533000 size 0x000f0000 entry 0x735b0d00 "user32.dll" "C:\WINDOWS\SYSTEM32\user32.dll"
base 0x707e3000 size 0x00009000 entry 0x00000000 "psapi.dll" "C:\WINDOWS\SYSTEM32\psapi.dll"
base 0x7367a000 size 0x00020000 entry 0x7369d6d0 "gdi32.dll" "C:\WINDOWS\SYSTEM32\gdi32.dll"
base 0x736fb000 size 0x0002b000 entry 0x736ff4c0 "advapi32.dll" "C:\WINDOWS\SYSTEM32\advapi32.dll"
base 0x77002000 size 0x00077000 entry 0x77013c50 "kernel32.dll" "C:\WINDOWS\SYSTEM32\kernel32.dll"
base 0x70002000 size 0x00127000 entry 0x00000000 "ntdll.dll" "C:\WINDOWS\SYSTEM32\ntdll.dll"

[Register memory]
ebx 734be360 | <5b>8b | [. |
734be370 | 71 08 89 45 9c f6 47 1d 40 0f 85 c1 02 00 00 8b | q..E..G.@....... |
734be380 | 55 9c 85 d2 74 12 8b 47 0c 8b 80 f0 00 00 | U...t..G...... |
ecx 015cd7b0 |<10>34 2d 0b 00 00 00 00 01 00 00 00 00 00 00 00 | .4-............. |
015cd7c0 | 8a d3 76 00 00 00 00 00 40 bb 5a 1e 60 89 40 03 | ..v.....@.Z.`.@. |
edi 0b2d3410 |<e0>e5 4d 73 50 1f 00 00 f8 13 15 00 78 e5 13 00 | ..MsP.......x... |
0b2d3420 | 00 00 00 00 a0 bf 51 73 00 00 00 00 07 00 02 00 | ......Qs........ |
ebp 015cd790 | <c8>52 4e 02 46 bb 60 00 | .RN.F.`. |
015cd7a0 | 00 00 00 00 00 04 00 00 00 03 00 00 46 bb 60 00 | ............F.`. |
015cd7b0 | 10 34 2d 0b 00 00 00 00 | .4-..... |

[Extra]
ScriptHeap: 116.91MB/159.96MB (23); 26.63MB

edit: some more info. i was googling exception raised errors in general (sadly, most often when this error comes up, it's when running a game so there's not much info about it) but, in regards to the whole windows thing in the text file, i found someone who posted this in a forum:
"Sims 3: Pets is a PC game using a Cider Wrapper (Basically a PC emulator).
EA does this with a lot of their Mac titles, these games are notoriously buggy, and TBH not much better on PC, EA is an evil company"
i can say i agree with him on that last statement =P anyway, that explains why it talks about windows so much in that text file. interesting to learn that basically the sims runs like an emulator. didn't know that. it would explain why we have so many issues on the mac side, and why we never get fixes from EA. they probably have no idea how to even begin to fix our issues. unfortunately, this guy had no insight to offer on our problem

iheartcowcapoos

27th Jul 2012, 09:21 AM

ah HA!! has anyone tried deleting these files?

here's how i got to them: open finder and click the "go" menu. if your'e running an os before lion, click on library. if you're running lion or later, hit the option key and then click on the library folder that has now appeared. once there, go to preferences. (note: this is NOT the library folder under macintosh HD) now, you'll have to scroll through a ton of files and REALLY use your eyes to find these. i don't know a lot about plist files, but if these are like other plist files in the preferences folder, they should regenerate themselves. to be on the safe side in case anything went horribly horribly wrong, i'd copy them to another folder in case you need to replace them. of course, i would make a copy of my game folder before doing this as well. i would test it out myself, but recently i've been seeing the error less frequently and inconsistently. also, i just updated to mountain lion and so far, i haven't seen this error yet and i don't want to jinx it! does anyone know if doing this might possibly fix this/have anything to do with the error? i know that sometimes if an application is having some issues, sometimes deleting these plist files in preferences can reset the preferences for the application and resolve the issue

babele44

27th Jul 2012, 10:03 AM

These files in Documents are the game's usual crash logs. They're the same on both Mac and PC. If you've got access to a PC you can try to read them with the CrashLogAnalyzer tool that's available here somewhere. But even this tool won't tell you too much. Some users on the official forum did that and CLA reported that their crashes were due to DEP, something that should actually not be a MacOS issue, afaik.
But, as you found out, Sims 3 is not really a Mac application but runs as WindowsXP inside the wrapper called Cider. This is some sort of translator, or whatever you want to call it, that makes Windows commands readable by MacOS. It's not evil per se, but in the case of most ciderised games just really badly done.
I had come across a site where someone had made their own wrapper based on Cider and the results were that the game they tested ran almost as well as the PC version and in any case better than the Cider version that came with the disc. I can't find the link anymore but I guess it would not be allowed to post this here anyway.

But this is an interesting article on PC vs. Cider games.
http://mattgadient.com/2011/03/14/dragon-age-2-mac-vs-pc/

ellacharmed

27th Jul 2012, 02:26 PM

ah HA!! has anyone tried deleting these files?Do you mean you haven't done the suggestions in post#39 (http://modthesims.info/showpost.php?p=3727749&postcount=39)? Sometimes I feel invisible. ;)

If you can't find them, it's because on Lion they are hidden (Option/ALT key(?) to unhide). Might be the same on Mountain Lion...so next time you try let us know.

iheartcowcapoos

27th Jul 2012, 04:40 PM

hmm... and it appears that i even posted after 39 and was post 40... how very interesting.. this might be due to the fact that i didn't read the rest of the posts on this forum. i didn't even realize i commented on it in the past lol (probably because i wrote that post in a blind rage) and apparently i did try deleting the preference files.. wow do i feel silly! :faceslap: in this case, sorry to get everyone's hopes up and taking us in circles! i thought we were on to something for a while.

at any rate, realizing i commented on it in the past, i will offer what made the error less frequent for me. previously, my game wouldn't run and the exception raised error would come up after the loading screen every time. i know no one likes doing this, but i uninstalled and reinstalled all of my games. now, no one is going to want to hear this but i had to delete my saved games. i tried putting them back multiple times hoping that they would work, but each time they corrupted the game again and i got the error. i uninstalled and reinstalled close to 5 times (it was a pain). so i started all over again with a new game. the error still happened, but at least i could play. it wouldn't happen until after a while of game play. i learned that the more often i saved, the less often i saw the error. don't know if that is just specific to my game. i noticed that if i went longer than 10 minutes without saving i would get the error. so i tried to save once every 10 minutes and i could play longer without getting the error. that was back in january. i don't know what's changed since then, but the error doesn't pop up nearly as often, despite how many times i save, and i found it is most often provoked by being in CAS too long, or when editing the town for long periods of time. sometimes, however, it just decides to pop up when i'm minding my own business =P
if anyone was curious, like me, i tried running my "corrupt" saved game on TS3 on my windows partition. the game still wouldn't let me play. whatever this error is, it corrupts your saved game and makes it completely unplayable (in the worst case scenario where you can't even get your game to open without having the error raised)

sinniti

31st Jul 2012, 10:16 AM

I encountered this for the first time today after patching to 1.29.

Did the standard troubleshooting of Repairing Permissions, removing caches, and refreshing Preferences, and it worked.

It actually works after the first thing I did - that of Repairing Permissions - but I did the rest just to be thorough.

Here's the full paths. If you don't have some, that's fine just continue on to the next.

repair permissions
/Applications/Utilities/Disk Utility, "Repair Permissions"
delete preferences
/Users/<Username>/Library/Preferences/The Sims 3 Preferences folder
delete caches:
<diskname>/Library/Caches/<anything with Sims 3 in it>
/Users/<Username>/Library/Caches/<anything with Sims 3 in it>

Hi there,

I'm following your suggested steps, currently repairing, never done it before and hoping I did it right, now doing No 2 but wanted to ask do I delete the whole of the Sims 3 Preferences folder or just whats inside it or only specific things in the folder?

Thanks,

Sinniti

Also, this error occurred with No CC installed with just the base game, generations and pets. It started happening after I made a new family in create a sim and moved them onto a vacant lot, so none of the usual CC issues would have caused my error.

iheartcowcapoos

5th Sep 2012, 03:58 PM

:alarm: :!: :!: :!: :!: :!: :!: :alarm:
has anyone tried checking the crash log? i have only had this error appear once since i reinstalled my os so i don't have much to go off of in my crash log. the only one i found that i think may be related to the sims was "storeagent" the error appeared when i was trying to patch the game so this might be possible?
if you don't know how to check the crash log, you can go here (http://osxdaily.com/2007/02/27/deciphering-mac-os-x-crash-logs/) and once you find a crash log that may look like it's related to the sims, there is also a link on that page to help you decipher what is said in the crash log. if you find something, please post the contents of the log here because i'll be very interested to see what it says.

edit: i just looked up what storeagent was and it appears to be related to the mac app store, so if you see that in your crash log, just ignore it

TammyLin Saphir

16th Sep 2012, 02:23 AM

Hi people !
I am having this debug error again. It happened to me before, but since I got rid of my outdated mods and most of my .package CC, it was working fine, especially since I patched, installed Showtime and Supernatural last week.
But, it's here again !! The game is quitting in multiple situations, for no visible reasons.

I don't really know how my computer works because I am a Mac noob, plus I have a hard time trying to understand all the possible solutions given here because english is not my native language...

I have checked my mods, updated all or removed those I suspected outdated, and repaired the permissions...

Question : Could it be my .sims3pack CC that causing all that ? Because I have plenty, and sorting out those is a real pain in the ass !

EDIT: The last debug error was "0x80000003 at address 0x005Bac96"

TammyLin Saphir

23rd Sep 2012, 03:32 AM

Okay, I tried to refresh the user folder, but now, most of my package CC stopped working (I moved the Mods folder back to the Sims 3 fodler after refreshing it). And I don't know why, my skins, CC, sliders aren't working anymore, but some core/non-core mods do.

TammyLin Saphir

29th Sep 2012, 04:11 AM

I still have this problem, and I didn't find a solution yet. All help is very very welcome !!

ohayitstiffanay

30th Nov 2012, 09:57 PM

Even though this forum hasn't been commented on in a few months, i'm still more than determined to figure this out. I get the error every single time I play, at random times. I can't figure out what triggers it, because i've tried games completely vanilla and a new save and it still happens. I'm about to spend $2,000 for a new computer because this problem is only on Mac, so i'm investing in a gaming computer for more reasons than just Sims. Has anyone had any updates on possible solutions?

Dishrag1313

12th Dec 2012, 05:02 AM

Hey y'all, possible solution here?

I started experiencing the exception raised issue quite some time ago (I can't remember when), but it got to the point with seasons where I couldn't even play my game for more than a few minutes at a time, if that. I did some research, did a complete uninstall of my game and then reinstalled everything, one at a time, making sure that each game was fully patched before I installed the next one. I tried playing again without any cc. This still did not work.

It seems that it is certainly (at least in my case) a problem with cider, because when i stopped searching for "sims 3 exception raised" and instead searched for "exception raised", I discovered that there are a lot of EA games that are having this same problem! So I tried to see if I could see possible solutions for cider. These are the steps that are working - so far!! Note that I am using Lion with a AMD Radeon HD 6490M graphics card.

--Open disk utility and repair disk permissions
--download xQuartz 2.7.4 and install it

I have found in my research that xQuartz helps cider work somehow. (I'm a techie but not that big of one ahahha!) So far, I've been able to play for about an hour now with no exception being raised. Hopefully this will continue as I slowly add in my cc again and keep playing for longer periods of time. I hope this helps someone else, too!

tiff-anys_sim-anys

14th Dec 2012, 05:22 PM

tiff-anys_sim-anys

17th Dec 2012, 10:30 PM

Well, coming from someone who got the debug error every time I go into CAS, within 10 minutes of gameplay or any time i went to a community lot with other sims, the XQuartz worked! I haven't gotten an error at all, the game runs smoother and the game doesnt crash for no reason without error anymore either! Download XQuartz and i think your problems will be solved.

iheartcowcapoos

9th Jan 2013, 06:14 AM

i made a small sort of piggy-back discovery. my game is now unplayable (again) due to this issue. it wont even load.
anyway, i've been trying random things to get it to at least boot and i've been continuing my research. it's fairly obvious to me that the main issue here lies with cider.
a lot of other people (sims users and other EA mac users) have pointed to the fact that cider only utilizes 2 GB of RAM, when most of us have more than that (i have 8)

i was poking about my computer, interested in this RAM thing, and i brought up system profiler and looked at the "memory" section. here is my discovery: i noticed that my sticks of RAM are serialized, and that the serialization number of both sticks match the exception raised error that i am getting
"0x00000000" are the serializations for my RAM sticks.
when i bring up the "exception raised" file in text edit, it reads "type: ACCESS_VIOLATION reading address 0x00000000"
this would explain why everyone's exception raised errors read different numbers, because their RAM sticks are likely serialized differently.
i wish there was a way to force cider to access more than 2 gigs. i was reading an online article from when cider was first announced/released in 2006, and even then it only allowed for 2 GB of RAM. seriously? 6 years later and we couldn't have upgraded that?

anyway, i'm still hoping that posting all of this discovered information will help someone more technically savvy than me find a solution. i'm off to continue to try different things to see if i can make the game work. haven't tried xquartz yet, but i will report my findings when i do.

EDIT: while poking about, i realized i already have xquartz 2.7.4 installed, so obviously it's not working for me because my game won't load the neighborhood.
what's interesting is that my fans would never kick in until after actually playing the game for a little while, meaning my computer was never really working that hard until then. now, every time i try to run the game, the fans kick in when trying to load the neighborhood, and then crashes. whether or not this is related is beyond me

iLSTARinc

9th Jan 2013, 08:45 PM

I've tried a few things here but nothing works and today it actually started to get really weird. Yesterday it wasn't that bad, I downloaded a few new mods (new as in compatible with Seasons). Let me say a week ago it wasn't that much I could easily play hours and hours, but today it crashes... the moment I start up. Instant crash.
I really wondering what the problem is. (The Xquartz I don't use it since that one makes Gimp crash or not work properly, so I actually don't recommend it to people with Mac).

iheartcowcapoos

9th Jan 2013, 09:05 PM

I still don't know what's causing this stupid issue, but I was able to get my game to work again (still get the error, but not every time I try to launch the game).
My saved game, or neighborhood, had become corrupt, as I could still launch a different save game and not get the error before the neighborhood loaded. I fixed my saved game by following THESE DIRECTIONS (http://www.carls-sims-3-guide.com/forum/index.php?topic=6.0)
Everything is located in the same area for mac users.
Someone else posted a great idea to "save as" your game, and to save 2 separate files. I.e. "Appaloosa plains" and "Appaloosa plains 2"
That way you always have a second back up to restore from in case your saved game becomes corrupt again.
I know this doesn't fix the issue, but hopefully it will help those who have unplayable games be able to return to their legacy families again.

I'm still determined to find a permanent solution to this problem though

MoxyCrimefighter

12th Jan 2013, 10:26 AM

Xquartz isn't working for me, can anybody post a step-by-step tutorial on how to run it with the sims so I can see if I'm doing anything wrong?

EA have apparently announced in the cases of some people spamming their help desk that they are working on the cider issue but until then sims mac users will just have to wait. They were apparently going to put it in a patch, but that's all I've been able to work out after some googling.

Apparently the crash has started happening to MAC users after supernatural and seasons were brought in, some people have said that the game runs better without supernatural and seasons, but I don't think we should have to give up an expansion (particually two awesome ones) just so our games don't crash.

iLSTARinc

12th Jan 2013, 03:57 PM

So I tried again with mods, still the games fails on me (without mods it does work, but you all know that with mods it's lots and lots more fun.)

So I went into the cider of my game and this is the result.

MacBook-Pro-of-USERNAME:~ USERNAME$ /Applications/The\ Sims\ 3.localized/The\ Sims3.app/Contents/MacOS/cider ; exit;
err:reg:Nt_openConfigW could not retrieve the module file name (reason: 'bad module')
err:reg:Nt_openConfigW could not retrieve the module file name (reason: 'bad module')
err:reg:Nt_openConfigW could not retrieve the module file name (reason: 'bad module')
err:fixup:PE_fixup_imports No implementation for KERNEL32.dll.486(GetUserGeoID) imported from C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TSLHost.dll, setting to 0xdeadbeef
err:fixup:PE_fixup_imports No implementation for KERNEL32.dll.363(GetGeoInfoA) imported from C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TSLHost.dll, setting to 0xdeadbeef
err:fixup:PE_fixup_imports No implementation for iphlpapi.dll.27(GetAdaptersAddresses) imported from C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TSLHost.dll, setting to 0xdeadbeef
err:wave_audiodevice:audio_device_stereo_channels device 258 failed to get preferred stereo channels (0x77686f3f)
err:wave_audiodevice:audio_device_channel_volume_writable device 258 failed to get volume writable (0x77686f3f)
err:wave_audiodevice:audio_device_format failed to get device 258 format inputChannel: 0 (0x77686f3f)
err:wave_audiodevice:audio_device_format failed to get device 260 format inputChannel: 1 (0x77686f3f)
fixme::__clean_type_info_names_internal stub! {addr = 104DC384}
logout

[Proces completed]

Maybe this info can help to find the bug.
I'm not very good with Macs to solve this so.

iheartcowcapoos

12th Jan 2013, 11:48 PM

^^^^ I found that exact same thing (roughly) when I searched the system log after the crash would happen.

Also, this issue has been happening for mac users since the base game. You can go back on the official forums to 2009 when it was originally posted about. Maybe over the last 3 years we've finally complained enought for those idiots to do something about it. My error started showing up when I installed pets.

Edit: I realize my post showed up on the next page so the arrows don't point to the post above like I thought it would. So just look at the last comment on the previous page...

iLSTARinc

13th Jan 2013, 03:10 PM

I'm now in my crash log and well... I've found something weird.

Commandline: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe -f

But the thing is... the 'Game' map... I can't find it. Can it be a bug raises because of a map that disappeared or is that map always 'gone'?
Because later on (in the log) this appears:

[Exception info]
date: 2013-01-13
time: 15.48.44
type: ACCESS_VIOLATION reading address 0x00000014
address: 0x00e21092 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00a20092

Can that be the trigger for the bugs?
Further these bugs started for me ever since I installed Seasons + Generations.

EDIT: I've found the map after some searching.

iLSTARinc

16th Jan 2013, 02:25 PM

[Exception info]
date: 2013-01-16
time: 15.10.34
type: ACCESS_VIOLATION reading address 0x00000014
address: 0x00e21092 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00a20092

So I went further and into that map.
First line I get:

"(...)

ellacharmed

17th Jan 2013, 06:10 AM

Map? You mean the game folder path?

It has been speculated from the start this "Exception Raised, Debug Error" error is similar to a DEP crash on Windows system. And since there's no equivalent workaround on a Mac, or no one has figured one out, this still remains one of life's unsolved mysteries. :)

Corinth

19th Jan 2013, 02:09 AM

I encountered this for the first time today after patching to 1.29.

Did the standard troubleshooting of Repairing Permissions, removing caches, and refreshing Preferences, and it worked.

It actually works after the first thing I did - that of Repairing Permissions - but I did the rest just to be thorough.

Here's the full paths. If you don't have some, that's fine just continue on to the next.

repair permissions
/Applications/Utilities/Disk Utility, "Repair Permissions"
delete preferences
/Users/<Username>/Library/Preferences/The Sims 3 Preferences folder
delete caches:
<diskname>/Library/Caches/<anything with Sims 3 in it>
/Users/<Username>/Library/Caches/<anything with Sims 3 in it>

I tried to go into step 1. /Applications/Utilities/Disk Utility, "Repair Permissions" but it failed when I tried to look for Repair Permissions, since I couldn't find it I moved onto the next step.

On step 2: /Users/<Username>/Library/Preferences/The Sims 3 Preferences folder I did all of that, I went into ''Libary'' but there was no '' The Sims 3 Preferences Folder'' :/.. so I tried to go on the next step.

On step 3: <diskname>/Library/Caches/<anything with Sims 3 in it> Also tried this there was nothing with Sims 3 in it.

Sorry your steps didn't work for me.. T_T

ellacharmed

19th Jan 2013, 01:39 PM

Sorry your steps didn't work for me..That's too bad, sorry to learn that.

But I have follow-up questions.
1. There's no "Repair Permissions" in your "Disk Utility" app? Or, you cannot find the "Disk Utility" app?
2. Has the Sims 3 ever started successfully on this machine, with a saved game? After having successfully save, that you successfully Quit from?

Emman23145

19th Jan 2013, 02:18 PM

Why wont Sims 3 answer this problem well I hope they will so we will be fulfilled. If they just tell us what to do I will really like follow up and wait for the new Sims 3 University :D!

TastyLumpia

21st Jan 2013, 02:04 AM

I've been getting the debug error all day, but the steps leading up to the error are oddly specific.

It only happens when I build a wall in Build Mode, then go to Live Mode and save.

If I add floor tiles or rearrange furniture and save, I don't get the error. It also seems to be happening with only one family. I tried making a copy of the family, but that game crashed when I built a wall and saved, too.

I've tried deleting the caches and running without CC, but nothing works.

iLSTARinc

21st Jan 2013, 07:33 AM

For me it's easy.

With Mods & CC the game errors right from starting.
Without it runs perfectly but also at a slower pace as it normally should.
And all the mods I use are updated so...
It's really a mystery.

Flavboxy

1st Feb 2013, 12:42 AM

Hello,

Changing the name into oldthesims3 really helped! But it still crashes all the time, how can you track the mirrors which are causing this?

jessers

3rd Feb 2013, 03:00 AM

I only use the store's custom content myself and know recently my game started crashing. If I find out what has been causing it recently I'll let you guys all know so that we can get the store items fixed for Mac users.

aj_navarro2007

11th Feb 2013, 05:21 AM

This might solve our problem!!!! :D

http://www.youtube.com/watch?v=DkxKalAD5XU <--- Link :)))

Hope this helps... I currently tried and everything went well :)))

iamanna

12th Feb 2013, 05:07 PM

after I installled the Sims 3 Generations my hole Sims crached and I can't play it anymore since. I tried everything like cleanmymac and other programs to make it work, but it doesn't work anymore.

linnea.sofia

14th Feb 2013, 11:32 AM

Well, I would start by opening up the launcher, scrolling through the installed content and delete whatever is reported as "<unknown"
My mirror causing that trouble reported as "<unknown", and even though it'll take it's time (why can't you sort there, for example? It wouldn't be hard to implement, and would make troubleshooting much easier), it's worth a shot.

I have the same problem as everyone else in this thread and i really have no idea what to do. Everytime i play my game crashes with the error. I can seldom play more than 10 minutes in create a sim before my game crashes, an its really frustrating! Im playing on a iMac OS X Lion version 10.7.5 2.5 GHz Intel Core i5 4 GB 1333 MHz DDR3, AMD Radeon HD 6750M 512 MB. Everytime before i play i always delete my cache.package piles. I cant even scroll trough the installed content because after maybe 20 things the game error appears so i cant delete anything of my CC content. I have no mods installed, not that much CC content and i dont download my CC content from exchange.
My game has crashed 20 times since the last bug report was sent from my computer and it was a couple of days ago!!!
I really dont know what to do! :( :( :( :faceslap: :faceslap: :!!: :!!: :!: :!:

iamanna

16th Feb 2013, 10:32 AM

I have the same problem as everyone else in this thread and i really have no idea what to do. Everytime i play my game crashes with the error. I can seldom play more than 10 minutes in create a sim before my game crashes, an its really frustrating! Im playing on a iMac OS X Lion version 10.7.5 2.5 GHz Intel Core i5 4 GB 1333 MHz DDR3, AMD Radeon HD 6750M 512 MB. Everytime before i play i always delete my cache.package piles. I cant even scroll trough the installed content because after maybe 20 things the game error appears so i cant delete anything of my CC content. I have no mods installed, not that much CC content and i dont download my CC content from exchange.
My game has crashed 20 times since the last bug report was sent from my computer and it was a couple of days ago!!!
I really dont know what to do! :( :( :( :faceslap: :faceslap: :!!: :!!: :!: :!:
I ha dthe same. I had to uninstall the game, and I lost everything, but after I installed it again it did work :lol:

RoseHathaway

20th Feb 2013, 04:25 PM

I read through this topic a little but I'm still not sure what is causing my problem. I viewed my crash report journal and found this crash report:

Process: cider [19883]
Path: /Applications/The Sims 3.localized/The Sims3.app/Contents/Resources/AddOns/The Sims 3 Pets.app/Contents/MacOS/cider
Identifier: com.transgaming.thesims3ep05
Version: 1.0 (1.0)
Build Info: Cedega-5.3~5.3
Code Type: X86 (Native)
Parent Process: ??? [1]

Date/Time: 2013-02-17 14:28:29.799 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Exception Type: EXC_CRASH (SIGILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

My game has crashed every time I played it, sometimes after an hour, sometimes immediately. It seems random to me, and I'm getting desperate. Yes I do have some CC installed, both packages and sims3pack files, but not much and the problem is that I'm not sure whether I can delete them or not without making my sims look odd (I have some slider mods).

Any help would be appreciated!

iamanna

21st Feb 2013, 07:40 AM

RoseHathaway

24th Feb 2013, 11:16 AM

Maybe you need to update your game if you have version 1.0

I tried to Refresh for updates, but it never showed me any updates. So I reinstalled everything (I now have every expansion pack except for Showtime, and I have the High End Lot stuff pack and the Diesel stuff pack) and checked for updates everytime. It doesn't give me bug errors everytime, but my sims have problems walking through doors and interacting (I thought the update said that was supposed to be fixed, so now I'm confused about the game update version I have?). Am I doing something wrong with the updates?

Cleopatraz

2nd Mar 2013, 02:03 AM

I'm having this error also, except it happens when I try to create a pool - I only click the pool in Build Mode and the game crashes to my desktop. I haven't bought any pool mods or anything. I don't know how it started, because I didn't download a new patch or anything - I was just building a house and wanted to build a pool and the "Do you wish to debug?" thing came up. I click yes - it quits I click no - it quits, too. If this is similar to anyone's problem, PLEASE let me know!!!

berryfathusky

3rd Mar 2013, 11:59 PM

same!

the onlly differnce is, I've downloaded pets ony and since the update i havent even been able to open the game without it popping up

iLSTARinc

6th Mar 2013, 12:05 PM

Okay I asked my friend (who isn't a simmer but plays other hardcore games as Skyrim and Deus Ex (for those that know)).
He told me it may be that the updates coming from EA are lacking instead then the rest.
Did someone try with University Life patch/or game now or...? Otherwise we will forever be sitting here and can't play Sims (and I'm having withdrawal symptoms)

MrNYSE

23rd Mar 2013, 01:51 AM

I reg just for an account to show u guys how i did it guys check this link

http://games4theworld.bestgoo.com/t2629-debug-error-0x024e424f-how-i-fixed-it

download the sims3 ultimate pack and replace those files and your GOLDEN!

took me a few days to figure it out but i got it! :new:

IndianQueen

28th Mar 2013, 10:13 AM

I'm having the same problem. I believe it means you've downloaded CC that is corrupted.

sims3seasons9

29th Mar 2013, 05:58 PM

About halfway through loading my town, i get an error that says:
Exception Raised
Unhandled Page Fault on read access to 0x00000 at address 0x00ce2lb9
Do you wish to debug?
Yes or No

I've clicked both, both end my game.

I've looked everywhere for an answer.
I'm running a macbook pro. I have all min. requirements for the game.
I never had this problem before installing Generations.
I just want to play dammnit, for the amount of money i've spent.

Can anyone help?

hello
im having a similar issue where when my game has finished playing that trailer you always get when you start the game, suddenly it stops and goes to a smaller black blank screen saying this message ( and the same when i try to upload content and remove installed content): unhandled page fault on read access to 0x00000000 at address 0x0072a347.
what on heaven and earth does this mean?????
please help me as i can no longer play my game and im very annoyed over it because i absolutely adore my sims 3 game and everything about it :cry: :rolleyes: :cry: (there should be a sims ambulance to sort these things out lol :mod: "sims 3 ambulance coming through" :mod:

sims3seasons9

29th Mar 2013, 06:01 PM

I'm having the same problem. I believe it means you've downloaded CC that is corrupted. oh um..... i do have quite a fair bit of cc downloaded but it wont let me uninstall it tho check out my previous post to this and u'll see what the error message is, do u understand it??????? cuz i have no idea what the message means :!: :!: :!: :!:

sims3seasons9

29th Mar 2013, 06:02 PM

IndianQueen

31st Mar 2013, 12:17 AM

oh um..... i do have quite a fair bit of cc downloaded but it wont let me uninstall it tho check out my previous post to this and u'll see what the error message is, do u understand it??????? cuz i have no idea what the message means :!: :!: :!: :!:

Those numbers represent the coding for a corrupted CC item. I've alos noticed that when I start my game over again and the "debug error" sign pops again and another set of codes appear. You have to install Delphy's cleaning tool to delete them. Here is Delphy's page to delete those files: http://www.modthesims.info/d/387006

Hope this works for you!

iLSTARinc

2nd Apr 2013, 01:10 PM

Oh well. I'm giving up on it. I deleted all from my Mac. I'm saving up money for a desktop PC (not immediately a game desktop but just a desktop PC) and I turn one of my TVs into a PC.
It's too bad EA doesn't really pay attention.
(Yes I know you can also try and work with Bootcamp but my free space on my hard drive here is not that big anymore since I also play games from Steam and so on...)
So well... Maybe that's something Mac users can try... Try Bootcamp? It's my last option.

sims3seasons9

3rd Apr 2013, 07:07 PM

Those numbers represent the coding for a corrupted CC item. I've alos noticed that when I start my game over again and the "debug error" sign pops again and another set of codes appear. You have to install Delphy's cleaning tool to delete them. Here is Delphy's page to delete those files: http://www.modthesims.info/d/387006

Hope this works for you!

oh dear.......thanks for ur help but this runs on a windows operating systems and mine (i believe) is mac os x so sadly i cannot play my sims :cry: :cry: :cry:
edit: plus is there anyway else i can get rid of bad files??????? any other software that is similar to delphy's that will work on a mac

IndianQueen

4th Apr 2013, 12:49 AM

oh dear.......thanks for ur help but this runs on a windows operating systems and mine (i believe) is mac os x so sadly i cannot play my sims :cry: :cry: :cry:
edit: plus is there anyway else i can get rid of bad files??????? any other software that is similar to delphy's that will work on a mac

No problem. Delphy's cleaning tool works on a MAC too. There's another program called Bootcamp which is quite similar to Delphy's cleaning tool. I posted th elink to where you can find the thread about bootcamp. The post was posted by plasticbox.

http://www.modthesims.info/showthread.php?t=366580

iLSTARinc

14th Apr 2013, 11:59 AM

Oh well... In my case I think I kind of find out now.
My Graphic Card doesn't take Sims Seasons well...
So now I'm hoping my new PC will be able but I doubt over the card other wise... screw the thing open.

cumwhore97

10th May 2013, 07:13 PM

EA is just unbelievable!!On twitter i tweeted asking them what they are doing about this problem and they could just ignore thier mac customers like that.. No reply instead i found out that my account had been suspended...