Game crashes when I click the button to view familes in neighborhood?

[SarahxRenee14]

I'm completely clueless at this point. I was having random game crashes, and wanted to fix it. So I took out downloads, still happened. I finally just uninstalled the whole entire game and figured it'd fix my problem. So thats what I did yesterday. but now I'm having a different problem. I load the game (All expansion packs and a few stuff packs) and everything works perfectly. I select a neighborhood, and it works fine. But when I go to click on the button to view the families (Not totally sure what its called. But it's where you can move families into homes, make a family ect) An error comes up that says "The sims 2 has crashed. Application will now terminate." Theres no downloads in the game at all when this is happening, so I'm 100% positive its not custom content, I haven't downloaded anything since reinstalling. I love sims and really just want to play. Can anyone help me at all? :( Its been working perfectly fine for so long untill just a few months ago. I have lots of space, it's not my graphics card cuz I've been playing sims since 2009. Ugh, I need this fixed and I just don't know what else to do :(

Oh, and if I need to have my computer information and specs.. can someone pleasee tell me how to find it?

[Mootilda]

Here's how to specify your system specs:
http://simswiki.info/wiki.php?title=Game_Help:System_Specs

Are you running with a brand new save game, or did you restore a backup of your original neighborhoods?

[SarahxRenee14]

okay, thaahank you! =)

I'm running with a completely brand new game. I even cleared the registry before I reinstalled. So theres noo traces of my old saved games, at least that I'm aware of..I'm not very good with computers honestly lol

Okay I hope this is right..


System Information
------------------
Time of this report: 6/2/2012, 21:12:33
Machine name: SARAH
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP d220 MT (DS941A)
BIOS: NR138 BIOS Rev: 1.09
Processor: Intel(R) Celeron(R) CPU 2.20GHz
Memory: 760MB RAM
Page File: 377MB used, 1480MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 10.0 (4.10.0000.18000)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode


Display Devices
---------------
Card name: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel(R) 82845G Graphics Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_217914A4&REV_03
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4342 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 6/21/2005 17:04:48, 38016 bytes


Sound Devices
-------------
Description: Crystal SoundFusion(tm)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: CRYSTAL\SF_WDM_INTERFACE
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cwcwdm.sys
Driver Version: 5.01.2501.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/17/2001 07:19:48, 93952 bytes

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 23.5 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST3160215ACE

[SarahxRenee14]

Well, being the dedicated sim fan that I am..plus, just not being able to stand not playing, I decided to completely uninstall for the 4th time in 4 days.. And then reinstall. And everytime I reinstalled something, I applied the patch for the game.. and then I tested it out and recreated my problem.. And the family bin loaded (So did create a family) :D so I guess I did something right.. and now I'm just hoping that I don't run into anymore game crashes and can finally just play!