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Test Subject
Original Poster
#1 Old 8th Oct 2010 at 3:51 PM Last edited by ejtrixie : 8th Oct 2010 at 3:53 PM. Reason: typo

This user has the following games installed:

Sims 3
Default My launcher freezes when I press play
Hello, recently when I try to play the Sims 3 I press the play button and the launcher freezes and I have to ctrl/alt/delete to make it end. The launcher freezes even if I also request it to update the game itself. It did this once before and the next time I tried to play it worked but since then it hasn't.

I have tried the suggested ways of sorting the problem such as deleting cache files or downloaded content but still my game does not load.

Can anyone help? Plus my technical knowledge isn't all that cracky so if someone could dumb down the language and give me some step-by-steps that would be great, thanks!

My system specs are the following:
System Information
Time of this report: 10/8/2010, 15:34:11
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: Sony Corporation
System Model: VGN-NW20EF_S
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 3072MB RAM
Page File: 2288MB used, 3588MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Display Devices
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
Display Memory: 1341 MB
Dedicated Memory: 128 MB
Shared Memory: 1213 MB
Monitor Name: Generic PnP Monitor
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.1855 (English)
Driver Version:
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/5/2009 02:21:26, 5616128 bytes

Sound Devices
Description: Speaker/HP (Realtek High Definition Audio)
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5886 (English)
Date and Size: 7/24/2009 05:34:15, 1822112 bytes

Sound Capture Devices
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5886 (English)
Driver Attributes: Final Retail
Date and Size: 7/24/2009 05:34:15, 1822112 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 246.4 GB
Total Space: 295.6 GB
File System: NTFS
Model: WDC WD3200BEVS-26VAT0

Drive: F:
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
Mad Poster
#2 Old 9th Oct 2010 at 2:22 AM
Default MTS2 Staff Reply
  • Sims 3 - EADM Issues
    If you encounter issues while downloading Store/Exchange items or when trying to patch or Launcher won't even start, then maybe the issues is not the Launcher but EADM. Please try the suggestions on this FAQ article:

Try the steps in the guide above as well as the Game Help:TS3 Bypassing the Launcherwiki guide.
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