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My install "stops" at nn%
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Next: How to clean your CDs/DVDs
To help you understand the problem I'll give a quick rundown of what 'installing' actually means:

From the second the installer comes up and asks you which language you want the game in, to the moment you click Finish at the end, that's the entire install process.
The middle part of this is when you get the progress bar and the filenames whizzing by, which is when it's copying data from the disc to the hard drive.

To explain how a disc works is quite hard so I'll use an analogy.
Imagine reading a page in a book: This is the same as reading data from a disc.
What you want to be able to is easily read every word from the top of the page to the bottom of the page. If the CD/DVD drive can do that that you'll get a successful install.
Now, imagine there is some sort of stain on the page, which is like a scratch or mark on the disc.. you would have to read very slowly and try and work out what the words say. In the same sense the CD/DVD drive has to read very slowly and try and work out what the missing data is.


Now, until you get an actual install error, that is exactly what the CD or DVD drive is trying to do so it appears as if it has "stopped" when in reality it's just trying to go around that mark.

Until you actually get that error, you can either wait it out, or cancel the install and do the following:

There are two solutions to this problem, the first you should do anyway.
1. Clean the disc, look to the post below for help with that.
2. Do what EA say and copy the files to a folder on your hard drive, then install from there. Their instructions are here. The flaw with this method is that if the game installer can't read the files, the chances are that explorer won't be able to anyway, and if explorer does happen to have more luck, it could literally take hours.

Click Next: How to clean your CDs/DVDs to continue...

 
Next: How to clean your CDs/DVDs
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