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The Sims 3 Crash Log Analyzer

by FordGT90Concept Posted 20th Aug 2010 at 10:11 PM - Updated 9th Jan 2018 at 7:19 PM by FordGT90Concept
2246 Comments / replies (Who?) - 17 Feedback Posts, 7 Thanks Posts
I will no longer be watching the comments page after The Sims 4 launches on September 4, 2014.

Translations:
-Deutsch

Summary:
The Sims 3 Crash Log Analyzer (CLA) parses crash logs (xcpt*.txt) in the the Documents\Electronic Arts\The Sims 3 directory. It then attempts to discover what most likely caused the crash which CLA displays under the "Likely Cause" column.

This is a tool to help diagnose crashes. It is not a miracle worker.




System Requirements:
-Microsoft .NET Framework 4.0 Client Profile. Mac OS X is not supported.
-An internet connection is required to get the names of The Sims 3 executables. If you don't have an internet connection, it will ask for a "*.plf" file. Download the current version here and point to it when it requests it.


Usage:
Upon opening CLA, you will see a list of crashes and their likely causes. You can click on the corresponding buttons under solutions for assistance in solving those specific issues. If you are getting a lot of "Unknowns," you may either click on "Export to Text File" which prompts you to save it or click on "Copy BB Code" which copies the data to your clipboard to be pasted in the comments (see below) or the official Sims 3 Forums.

CLA does not delete any logs by default. If you wish to delete the logs, you can do so under the File menu.

Please note that download threads are not for game help and support.

While this program can be helpful in troubleshooting certain issues with your game, download threads are not meant to provide solutions to game problems. Please do not post your crash log stuff here to ask for further help - please use the Help section here at MTS, starting with this: Game Help:Sims 3 Game Problemwiki and following the instructions, each step, in order. This FAQ: Game Help:Sims 3 Crashingwiki can also be helpful. If you continue to have problems even after trying ALL of the steps in the above-linked two FAQs, you can post a new thread in the Help Q&A forums (there's a link at the top of every FAQ) and we will be happy to offer you help for your problems one-on-one. Make sure to include a detailed list of everything you've tried to fix the problem (not just "I've done the FAQs" but a description of the steps you took, in your own words) as well as the summary version of your system specs, using the form you can copy-paste from this page: Game Help:System Specswiki


Unknown Crashes:
If you are getting a lot of unknown crashes, you can use the "Copy to Clipboard" button and paste the results in the comments section.

This information may be used to expand the library of crashes the application can recognize.

Please be aware that is it very unlikely reporting unknown crashes will result in good, immediate advice to fix the crashes. I would recommend looking here for a list of things to try to fix the problem. If you happen to figure out what fixed the crashes you reported previously, please provide an update so that I can perhaps automate the detection of that specific type of crash for people that experience the same problem.


Additional Credits:
Sim Jett and members of the official The Sims 3 forums for testing and research.
Tags: #crash, #logs, #xcpt, #ts3, #sims 3, #dep, #laa, #error 12

Operating System: Windows
Utility Type: Miscellaneous
Plugin Type: Not Applicable

You must have the expansion or stuff packs listed below installed to use this custom content. Please see the post text for any exceptions.

Sims 3
Key: - File was updated after upload was posted
Filename - Tip: You can click the magnifying glass to see the archive contents Size Downloads Date
ts3cla.zip | 1.69.43 - Minor update to stop skuversion.txt nag.

Size: 35.8 KB · Downloads: 10,994 · 9th Jan 2018
35.8 KB 10,994 9th Jan 2018
Don't forget to Thank the creator after downloading! Use the Thanks button located above the screenshots above.
Basic Download and Install Instructions:

1. Download: Click the download link to save the .rar or .zip file(s) to your computer.

2. Extract the zip, rar, or 7z file.

3. Install the Microsoft .NET Framework 4.0 Client Profile if you don't have it already. Other than that, extract, run, and delete when done.

Need more information?
 
2246 Comments / Replies (Who?) - 1884 Feedback Posts, 303 Thanks Posts
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Page 44 of 90
Test Subject
THANKS POST
#1076 Old 12th May 2012 at 7:11 PM
My game keeps crashing to the desktop whenever I uses Nraas master controller's Total anihilation function.. ( which I always use before playing a new town because I like to start fresh with my sim bin genetics)
here is the log:
Processor Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GT 540M (2 GiB)

Games Installed: The Sims™ 3 (1.33.2.015017), The Sims™ 3 World Adventures (2.0.86.002017 -> 2.17.2.011037), The Sims™ 3 High-End Loft Stuff (3.0.38.004017 -> 3.13.1.011037), The Sims™ 3 Ambitions (4.0.87.006017 -> 4.10.1.011037), The Sims™ 3 Fast Lane Stuff (5.0.44.008017 -> 5.8.1.011037), The Sims™ 3 Late Night (6.0.81.009017 -> 6.5.1.011037), The Sims™ 3 Outdoor Living Stuff (7.0.55.010001 -> 7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (159 found)

[WARNING CUSTOM CONTENT] 5/12/2012 1:48:44 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 2.23 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a646 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189646

[WARNING CUSTOM CONTENT] 5/12/2012 2:01:18 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 2.41 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a646 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189646


I have no idea how to read that...
Scholar
Original Poster
#1077 Old 12th May 2012 at 7:49 PM
It works fine without Nraas master controller? If it does, it's obviously incompatible with the game or conflicting with another custom content.
Test Subject
THANKS POST
#1078 Old 13th May 2012 at 1:56 PM
it was MC... when I downgraded to the older version of MC i diddnt crash.
Scholar
Original Poster
#1079 Old 13th May 2012 at 7:43 PM
Alright, I'll add that to my notes. Thanks for letting me know.
Test Subject
DELETED POST
14th May 2012 at 8:09 AM
This message has been deleted by AngahithB.
Test Subject
#1080 Old 14th May 2012 at 8:11 AM
I installed some custom content yesterday and every time I click on it in the build mode, Sims3 crashes to the desktop. I haven't updated it in ages as the log will show. Should I update it in order for Sims3 to work properly?

Here's the log;

Processor Name: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Processor Architecture: AMD64
Graphics Processor: ATI Mobility Radeon HD 5650 (1 GiB)

Games Installed: The Sims™ 3 (1.4.6.00002 -> 1.33.2.015002)
Custom Content: Yes (6 found)

[WARNING WRONG EXE] 14/05/2012 11:30:37 a.m.
Message: Incorrect Executable - Expecting: TS3W.exe, Got: TS3.exe.

[WARNING WRONG EXE] 14/05/2012 11:33:21 a.m.
Message: Incorrect Executable - Expecting: TS3W.exe, Got: TS3.exe.

(I deleted the above post because I was quick to press the wrong button)
Scholar
Original Poster
#1081 Old 14th May 2012 at 8:37 PM
You're way out of date. Download and install this patch to make it current:
http://akamai.cdn.ea.com/eadownload...50xx_update.exe
Test Subject
#1082 Old 15th May 2012 at 7:16 AM
Thank you so much for your help! The game works perfectly now and custom content I previously installed is now showing up as well.

Although when I clicked on a world I installed, it crashed.

This is what the log said:


Processor Name: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Processor Architecture: AMD64
Graphics Processor: ATI Mobility Radeon HD 5650 (1 GiB)

Games Installed:
Custom Content: Yes (9 found)


[UNKNOWN] 15/05/2012 3:44:00 p.m.
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.86 GiB
TS3 Free VM: 2.32 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xba540184
Crash Address: 0x0090c214 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x0050b214

Is it from the world? Should I uninstall it?
Scholar
Original Poster
#1083 Old 15th May 2012 at 7:17 PM
Very, very likely. If that world is not compatible with the version you have installed or you're missing expansions, it can cause the game to crash.
Test Subject
#1084 Old 19th May 2012 at 12:10 AM
Hey everyone. I started a new game the other day, using St. Claire, a world from Awesims.

I've been getting some CTDs which happen at seemingly random times, and have gotten the following errors. Is there any easy way to tell what the Custom Content that is causing the error is? Also, the Breakpoint error seems odd to me- isn't that usually used in debugging?

If anyone can help, I'd appreciate it. Thanks in advance.

******

Processor Name: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GTX 260 (1.75 GiB)

Games Installed: The Sims™ 3 (1.33.2.015001), The Sims™ 3 World Adventures (2.17.2.011031), The Sims™ 3 High-End Loft Stuff (3.13.1.011031), The Sims™ 3 Ambitions (4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.8.1.011031), The Sims™ 3 Late Night (6.5.1.011031), The Sims™ 3 Outdoor Living Stuff (7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012017), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Master Suite Stuff (11.0.84.014017), The Sims™ 3 Showtime (12.0.273.015017)
Custom Content: Yes (15 found)

[WARNING CUSTOM CONTENT] 5/17/2012 2:35:26 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 11.99 GiB
TS3 Free VM: 2.12 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189666

[WARNING CUSTOM CONTENT] 5/17/2012 10:06:18 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 11.99 GiB
TS3 Free VM: 1.88 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a656 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189656

[WARNING CUSTOM CONTENT] 5/17/2012 10:30:09 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 11.99 GiB
TS3 Free VM: 2.15 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189666

[WARNING CUSTOM CONTENT] 5/18/2012 3:01:57 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 11.99 GiB
TS3 Free VM: 2.14 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a656 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189656
Scholar
Original Poster
#1085 Old 19th May 2012 at 10:23 AM
9/10 says it's a custom content. It could easily be caused by the custom content you described.
Test Subject
THANKS POST
#1086 Old 20th May 2012 at 2:33 AM
my sim just had babies.. and I wanted to know what they were going to look like as teens and YA.. but as soon as I took them into CAS and clicked the agegroup buttons the game crashed.. this is what CLA gave me:

Processor Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GT 540M (2 GiB)

Games Installed: The Sims™ 3 (1.33.2.015017), The Sims™ 3 World Adventures (2.0.86.002017 -> 2.17.2.011037), The Sims™ 3 High-End Loft Stuff (3.0.38.004017 -> 3.13.1.011037), The Sims™ 3 Ambitions (4.0.87.006017 -> 4.10.1.011037), The Sims™ 3 Fast Lane Stuff (5.0.44.008017 -> 5.8.1.011037), The Sims™ 3 Late Night (6.0.81.009017 -> 6.5.1.011037), The Sims™ 3 Outdoor Living Stuff (7.0.55.010001 -> 7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (202 found)

[WARNING CUSTOM CONTENT] 5/19/2012 2:31:48 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 1.61 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000049
Crash Address: 0x004e5d03 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000e4d03

[WARNING CUSTOM CONTENT] 5/19/2012 9:12:11 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 1.66 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000100
Crash Address: 0x006ddb6f "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x002dcb6f


what does it mean? the only thing under likely cause was a thing about updates availab.e but I am patched to the current version all around.
so far anytime my game does crash. thats all it will tell me. and I cant read these reports it gives me. =(
Scholar
Original Poster
#1087 Old 20th May 2012 at 5:56 AM
Likely caused by custom content.


The þatch Downloader can get the game fully updated.
Test Subject
THANKS POST
#1088 Old 21st May 2012 at 1:27 AM
FordGT90;

Thanks- I was hoping it wouldn't be the case as that World is well designed. Ah well!
Test Subject
THANKS POST
#1089 Old 21st May 2012 at 7:48 PM
neither launcher nor world tool is starting .. can you tell me why please ?


Processor Name: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce 310M (512 MiB)

Games Installed: Die*Sims™*3 (1.33.2.015002), Die Sims™ 3 Reiseabenteuer (2.0.86.002002 -> 2.17.2.011032), Die Sims™ 3 Luxus-Accessoires (3.0.38.004001 -> 3.13.1.011031), Die Sims™ 3 Traumkarrieren (4.0.87.006001 -> 4.10.1.011031), Die Sims™ 3 Gib Gas-Accessoires (5.0.44.008001 -> 5.8.1.011031), Die Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), Die Sims™ 3 Design-Garten-Accessoires (7.0.55.010001 -> 7.3.2.011031), Die Sims™ 3 Lebensfreude (8.0.152.011001), Die Sims™ 3 Stadt-Accessoires (9.0.73.012001), Die Sims™ 3 Einfach tierisch (10.0.96.013001), Die Sims™ 3 Traumsuite-Accessoires (11.0.84.014001), Die Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (10 found)

[UNKNOWN] 08.05.2012 20:54:36
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\Die Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 3,86 GiB
TS3 Free VM: 3,36 GiB / 4,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xb32fc05c
Crash Address: 0x00902bcb "C:\Program Files (x86)\Electronic Arts\Die Sims 3\Game\Bin\TS3W.exe":0x0001:0x00501bcb

[UNKNOWN] 21.05.2012 19:54:14
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\Die Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 3,86 GiB
TS3 Free VM: 2,88 GiB / 4,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x0000000c
Crash Address: 0x00949b0c "C:\Program Files (x86)\Electronic Arts\Die Sims 3\Game\Bin\TS3W.exe":0x0001:0x00548b0c
Scholar
Original Poster
#1090 Old 21st May 2012 at 8:53 PM
Has it ever run on your computer?
Test Subject
THANKS POST
#1091 Old 22nd May 2012 at 4:15 AM
yes for sure
Scholar
Original Poster
#1092 Old 22nd May 2012 at 4:43 AM
Try moving/renaming Documents\Electronic Arts\The Sims 3 so it rebuilds the directory. If it doesn't fix it, put it back.

It doesn't look like you have much/any custom content but if you do, you could try running the game without it.
Test Subject
#1093 Old 22nd May 2012 at 10:48 AM
Quote:
Originally Posted by FordGT90Concept
Try moving/renaming Documents\Electronic Arts\The Sims 3 so it rebuilds the directory. If it doesn't fix it, put it back.

It doesn't look like you have much/any custom content but if you do, you could try running the game without it.


there are much custom objects but only installed via the launcher .. no mods or packages

if i start the launcher from game/bin and the game from the launcher the launcher remains in the taskbar and after reopening it's freezed ... i have installed all extension packs and some accessories ... but not in the sequence of its release .. does this matter?


i'll reinstall another laptop with Win XP .. what can i do to install all these games correctly to avoid such crashes?

thank you so much for your advices and patience
Scholar
Original Poster
#1094 Old 22nd May 2012 at 11:16 AM
Order shouldn't matter but if you really want to install them in order, it appears frequently on this article: Sims 3:Versionswiki

I think I would install The Sims 3, followed by patch 1.33. Then I would install the expansions in the order in the article (top to bottom).

Mods installed via the launcher shouldn't cause the launcher to lock up.
Test Subject
#1095 Old 23rd May 2012 at 6:06 AM
Quote:
Originally Posted by FordGT90Concept
Order shouldn't matter but if you really want to install them in order, it appears frequently on this article: Sims 3:Versionswiki

I think I would install The Sims 3, followed by patch 1.33. Then I would install the expansions in the order in the article (top to bottom).

Mods installed via the launcher shouldn't cause the launcher to lock up.


after 5 hours of reinstalling a new system and installing of all cds the game isnt loading .. the launcher crashes und if i start the ts3.exe i got an error: service initialisation failed (0x0175dcbb)

i have no logfile to show yet ... its another pc but the same error iguess ?!

i paid over 300€ for what .. frustrated ;(
Scholar
Original Poster
#1096 Old 23rd May 2012 at 6:41 AM
Do you have .NET Framework installed? I know the launcher requires it.

There's a post here about that specific error: http://modthesims.info/showthread.php?t=410739

Others have echoed that it is a registry problem.
Test Subject
THANKS POST
#1097 Old 23rd May 2012 at 9:07 PM
Thank you SO MUCH, this helped tell me why my game kept crashing five minutes into the game. Thanks again~
Test Subject
#1098 Old 25th May 2012 at 5:59 AM
Quote:
Originally Posted by FordGT90Concept
Do you have .NET Framework installed? I know the launcher requires it.

There's a post here about that specific error: http://modthesims.info/showthread.php?t=410739

Others have echoed that it is a registry problem.


i have downloaded your patch downloader and it informed about a currupted install of showtime .. after reinstalling showtime everything works fine ...i guess it was the problem all the time .. i installed showtime not from cd but via origin .. and now it works ... i have installed a hugh amount auf sim3packs .. what is the limit .. i guess 9.0000 ?

thank you so much for your help and your programms
Scholar
Original Poster
#1099 Old 25th May 2012 at 9:13 AM Last edited by FordGT90Concept : 26th May 2012 at 4:00 AM.
Strange, CLA uses the same code so it should have pointed out registry corruption too. If I get time, I'll look into making CLA point that out. It would have saved you a lot of time.


Edit: Uploaded 2.5.7 which should theoretically catch that but I couldn't really test it without knowing what was exactly wrong with the registry.
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