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The Sims 3 Crash Log Analyzer

by FordGT90Concept Posted 20th Aug 2010 at 10:11 PM - Updated 9th Jan 2018 at 7:19 PM by FordGT90Concept
2246 Comments / replies (Who?) - 19 Feedback Posts, 6 Thanks Posts
I will no longer be watching the comments page after The Sims 4 launches on September 4, 2014.

Translations:
-Deutsch

Summary:
The Sims 3 Crash Log Analyzer (CLA) parses crash logs (xcpt*.txt) in the the Documents\Electronic Arts\The Sims 3 directory. It then attempts to discover what most likely caused the crash which CLA displays under the "Likely Cause" column.

This is a tool to help diagnose crashes. It is not a miracle worker.




System Requirements:
-Microsoft .NET Framework 4.0 Client Profile. Mac OS X is not supported.
-An internet connection is required to get the names of The Sims 3 executables. If you don't have an internet connection, it will ask for a "*.plf" file. Download the current version here and point to it when it requests it.


Usage:
Upon opening CLA, you will see a list of crashes and their likely causes. You can click on the corresponding buttons under solutions for assistance in solving those specific issues. If you are getting a lot of "Unknowns," you may either click on "Export to Text File" which prompts you to save it or click on "Copy BB Code" which copies the data to your clipboard to be pasted in the comments (see below) or the official Sims 3 Forums.

CLA does not delete any logs by default. If you wish to delete the logs, you can do so under the File menu.

Please note that download threads are not for game help and support.

While this program can be helpful in troubleshooting certain issues with your game, download threads are not meant to provide solutions to game problems. Please do not post your crash log stuff here to ask for further help - please use the Help section here at MTS, starting with this: Game Help:Sims 3 Game Problemwiki and following the instructions, each step, in order. This FAQ: Game Help:Sims 3 Crashingwiki can also be helpful. If you continue to have problems even after trying ALL of the steps in the above-linked two FAQs, you can post a new thread in the Help Q&A forums (there's a link at the top of every FAQ) and we will be happy to offer you help for your problems one-on-one. Make sure to include a detailed list of everything you've tried to fix the problem (not just "I've done the FAQs" but a description of the steps you took, in your own words) as well as the summary version of your system specs, using the form you can copy-paste from this page: Game Help:System Specswiki


Unknown Crashes:
If you are getting a lot of unknown crashes, you can use the "Copy to Clipboard" button and paste the results in the comments section.

This information may be used to expand the library of crashes the application can recognize.

Please be aware that is it very unlikely reporting unknown crashes will result in good, immediate advice to fix the crashes. I would recommend looking here for a list of things to try to fix the problem. If you happen to figure out what fixed the crashes you reported previously, please provide an update so that I can perhaps automate the detection of that specific type of crash for people that experience the same problem.


Additional Credits:
Sim Jett and members of the official The Sims 3 forums for testing and research.
Tags: #crash, #logs, #xcpt, #ts3, #sims 3, #dep, #laa, #error 12

Operating System: Windows
Utility Type: Miscellaneous
Plugin Type: Not Applicable

You must have the expansion or stuff packs listed below installed to use this custom content. Please see the post text for any exceptions.

Sims 3
Key: - File was updated after upload was posted
Filename - Tip: You can click the magnifying glass to see the archive contents Size Downloads Date
ts3cla.zip | 1.69.43 - Minor update to stop skuversion.txt nag.

Size: 35.8 KB · Downloads: 11,028 · 9th Jan 2018
35.8 KB 11,028 9th Jan 2018
Don't forget to Thank the creator after downloading! Use the Thanks button located above the screenshots above.
Basic Download and Install Instructions:

1. Download: Click the download link to save the .rar or .zip file(s) to your computer.

2. Extract the zip, rar, or 7z file.

3. Install the Microsoft .NET Framework 4.0 Client Profile if you don't have it already. Other than that, extract, run, and delete when done.

Need more information?
 
2246 Comments / Replies (Who?) - 1884 Feedback Posts, 303 Thanks Posts
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Lab Assistant
#1101 Old 26th May 2012 at 11:41 PM
Very handy, lot easier than trying to decipher the crash logs, thanks so much!
Test Subject
THANKS POST
#1102 Old 2nd Jun 2012 at 11:08 AM
Processor Name: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Processor Architecture: x86 Graphics Processor: ATI Radeon HD 4600 Series (1 GiB)Games Installed: The Sims™ 3 (1.33.2.015002), The Sims™ 3 World Adventures (2.17.2.011032), The Sims™ 3 High-End Loft Stuff (3.13.1.011031), The Sims™ 3 Ambitions (4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.8.1.011031), The Sims™ 3 Late Night (6.5.1.011031), The Sims™ 3 Outdoor Living Stuff (7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001) Custom Content: Yes (1 found)[UNKNOWN] 02.06.2012 12:29:22 OS Version: 6.1.7601 TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe TS3 Version: 0.2.0.164 Installed RAM: 2,99 GiB TS3 Free VM: 1,25 GiB / 2,00 GiB Crash Type: ACCESS_VIOLATION writing address 0x00000000 Crash Address: 0x7161537a "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x0001437a[UNKNOWN] 02.06.2012 12:32:00 OS Version: 6.1.7601 TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe TS3 Version: 0.2.0.164 Installed RAM: 2,99 GiB TS3 Free VM: 1,24 GiB / 2,00 GiB Crash Type: ACCESS_VIOLATION reading address 0x003d1000 Crash Address: 0x716173c1 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x000163c1[UNKNOWN] 02.06.2012 12:55:18 OS Version: 6.1.7601 TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe TS3 Version: 0.2.0.164 Installed RAM: 2,99 GiB TS3 Free VM: 1,23 GiB / 2,00 GiB Crash Type: ACCESS_VIOLATION reading address 0x00335000 Crash Address: 0x716173e3 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x000163e3

i can't play the game can you help me please?
Scholar
Original Poster
#1103 Old 2nd Jun 2012 at 12:41 PM
Hmm, other people have had MSVCR80.dll crashes and it's really a shot in the dark as to what causes it. If you haven't done so already, you could try updating you graphics driver. You could also try creating a new neighborhood--the one you're playing on may be corrupt.

Is The Sims 3 the only program having problems?
Test Subject
THANKS POST
#1104 Old 2nd Jun 2012 at 1:27 PM
The game crashes at loading screen and I have no problems with any other programs. Now, I updated my graphics driver but I still can't play the game.

Edit: Before I've installed expansion packs, I could play the base game.
Scholar
Original Poster
#1105 Old 2nd Jun 2012 at 2:12 PM
Try renaming Documents\Electronic Arts\The Sims 3 to something else forcing The Sims 3 to rebuild that directory when the game is ran again. Hopefully it will work.
Test Subject
#1106 Old 2nd Jun 2012 at 2:44 PM
It didn't work Maybe I should uninstall the game and forget about it
Scholar
Original Poster
#1107 Old 2nd Jun 2012 at 3:00 PM
Reinstalling would be the next thing to try.
Test Subject
THANKS POST
#1108 Old 2nd Jun 2012 at 10:14 PM
I reinstalled the game and now it's working perfectly thank you very much for your help
Scholar
Original Poster
#1109 Old 2nd Jun 2012 at 10:54 PM
The mysterious MSVCR80.dll strikes again! Wonder how it got broke.
Test Subject
THANKS POST
#1110 Old 7th Jun 2012 at 5:46 PM
don't know where or who to ask for ... my wife has designed a house and exported it on one pc and cannot install it to another .. the sims3pack is 200mb and in the library are nearly 8.000 packages ... everytime we want to install something it freeze - i have no log file to show ... we have all patches of all games
Scholar
Original Poster
#1111 Old 7th Jun 2012 at 7:55 PM
This should set you on the correct path:
http://simswiki.info/wiki.php?title...lp:Game_Problem

My guess is one of the packages is bad and it's causing the game to go into an infinite loop.
Test Subject
THANKS POST
#1112 Old 12th Jun 2012 at 11:23 PM
Hi this is my first time posting on here. At first it was saying the problem was CC, after I removed my mods folder, it started to say "unknown". My game iscompletely patched and updated to my knowledge.This is my export crash log file:

Processor Name: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GTX 560 (1023.69 MiB)

Games Installed: The Sims™ 3 (1.34.27.016017), The Sims™ 3 World Adventures (2.17.2.011031), The Sims™ 3 High-End Loft Stuff (3.13.1.011031), The Sims™ 3 Ambitions (4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.8.1.011037), The Sims™ 3 Late Night (6.5.1.011031), The Sims™ 3 Outdoor Living Stuff (7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012017), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Master Suite Stuff (11.0.84.014017), The Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (9 found)

[UNKNOWN] 6/12/2012 5:15:05 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.173
Installed RAM: 7.98 GiB
TS3 Free VM: 1.36 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000008
Crash Address: 0x00afc46a "C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x006fb46a
Scholar
Original Poster
#1113 Old 13th Jun 2012 at 12:44 AM
Did this crash happen after removing custom content or before? Is The Sims 3 the only game on the computer that has problems?
Test Subject
#1114 Old 14th Jun 2012 at 3:06 PM
Quote:
Originally Posted by FordGT90Concept
Did this crash happen after removing custom content or before? Is The Sims 3 the only game on the computer that has problems?


No it started way before that's why I removed the CC, and no I don't have any other games on my computer. I'm currently in the process of uninstalling and reinstalling my games.
Scholar
Original Poster
#1115 Old 14th Jun 2012 at 5:03 PM
Is this a new world/neighborhood/save or an old one? There may be corruption/damage to the save causing the crash.

I asked about other games because it could be caused by hardware instability. Instability would be seen in other games/software though and would not be isolated to just The Sims.
Test Subject
#1116 Old 14th Jun 2012 at 6:29 PM
Quote:
Originally Posted by FordGT90Concept
Is this a new world/neighborhood/save or an old one? There may be corruption/damage to the save causing the crash.

I asked about other games because it could be caused by hardware instability. Instability would be seen in other games/software though and would not be isolated to just The Sims.


Well it has been crashing while loading the town, I only use updated mods and take out the others until they are updated because last time it did this it was because a mod needed to be updated. It is an old save that I had been playing for a while, but I do occasionally rename my saves with "save as" upon exiting the game.
Scholar
Original Poster
#1117 Old 14th Jun 2012 at 6:44 PM
I'd recommend trying a new neighborhood then. If the new neighborhood works without problems, you'll have to go through your saves and find one that is still working.

1.34 came out not too long ago and it could have easily broke something.
Test Subject
#1118 Old 14th Jun 2012 at 7:07 PM Last edited by simmer_01 : 14th Jun 2012 at 10:12 PM.
Quote:
Originally Posted by FordGT90Concept
I'd recommend trying a new neighborhood then. If the new neighborhood works without problems, you'll have to go through your saves and find one that is still working.

1.34 came out not too long ago and it could have easily broke something.

Okay, Thanks! I will try that.
Turns out it was my saved game. I took out my only saved game and it loaded and played perfectly.
Test Subject
THANKS POST
#1119 Old 15th Jun 2012 at 2:51 AM
This has helped me SO many times, thank you so much! :D
Test Subject
#1120 Old 18th Jun 2012 at 10:14 PM
Hi, it says i have updates available then lists my ep's.
"Warning: Updates available- The Sims World adventures (2.0.86.002002 -> 2.17.2.011032). The Sims ambitions (4.0.87.0......."

This is the text when i exported to text file:

Processor Name: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz
Processor Architecture: AMD64
Graphics Processor: Intel(R) HD Graphics (1.71 GiB)

Games Installed: The Sims™ 3 (1.34.27.016017), The Sims™ 3 World Adventures (2.0.86.002002 -> 2.17.2.011032), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.0.44.008001 -> 5.8.1.011031), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (370 found)

[WARNING CUSTOM CONTENT] 18/06/2012 22:06:09
OS Version: 5.1.2600
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.173
Installed RAM: 3.68 GiB
TS3 Free VM: 2.51 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000160
Crash Address: 0x04a61220 "C:\Windows\system32\igdumd32.dll":0x0001:0x000e0220
Scholar
Original Poster
#1121 Old 19th Jun 2012 at 3:40 AM
igdumd32.dll is Intel's graphics driver. Maybe the IGPU is overheating.
Test Subject
#1122 Old 19th Jun 2012 at 9:28 PM
Quote:
Originally Posted by FordGT90Concept
igdumd32.dll is Intel's graphics driver. Maybe the IGPU is overheating.


I brought a cooler, it steadied the game in CAS but in live mode it just crashes instantly.

I might have to try another.
Scholar
Original Poster
#1123 Old 20th Jun 2012 at 6:22 AM
You could try turning the computer off, using a vacuum to suck out all the vents/ports on the computer, then reversing the airflow on the vacuum and blowing into the main cooling vent.

If that doesn't help, I'm afraid the integrated graphics you are using isn't enough for the game. You could try turning all the graphics settings down but it might not help.
Test Subject
#1124 Old 20th Jun 2012 at 10:04 PM
Quote:
Originally Posted by FordGT90Concept
You could try turning the computer off, using a vacuum to suck out all the vents/ports on the computer, then reversing the airflow on the vacuum and blowing into the main cooling vent.

If that doesn't help, I'm afraid the integrated graphics you are using isn't enough for the game. You could try turning all the graphics settings down but it might not help.


Thankyou for the help! My graphics should be good enough, i brought this as a gaming computer and its always been fine but overheating is always a issue i have so i imagine your tips would help. Thanks!
Scholar
Original Poster
#1125 Old 20th Jun 2012 at 11:36 PM
No Intel GPU is intended for 3D gaming. They're meant for 2D work and video playback. It would need an NVIDIA or AMD GPU (and not bottom of the line either) in it to be suitable for gaming.

The game pauses frequently on my HD 5870 (high-end graphics card) with modest graphic settings.
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