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The Sims 3 Crash Log Analyzer

by FordGT90Concept Posted 20th Aug 2010 at 10:11 PM - Updated 9th Jan 2018 at 7:19 PM by FordGT90Concept
2246 Comments / replies (Who?) - 9 Feedback Posts, 16 Thanks Posts
I will no longer be watching the comments page after The Sims 4 launches on September 4, 2014.

Translations:
-Deutsch

Summary:
The Sims 3 Crash Log Analyzer (CLA) parses crash logs (xcpt*.txt) in the the Documents\Electronic Arts\The Sims 3 directory. It then attempts to discover what most likely caused the crash which CLA displays under the "Likely Cause" column.

This is a tool to help diagnose crashes. It is not a miracle worker.




System Requirements:
-Microsoft .NET Framework 4.0 Client Profile. Mac OS X is not supported.
-An internet connection is required to get the names of The Sims 3 executables. If you don't have an internet connection, it will ask for a "*.plf" file. Download the current version here and point to it when it requests it.


Usage:
Upon opening CLA, you will see a list of crashes and their likely causes. You can click on the corresponding buttons under solutions for assistance in solving those specific issues. If you are getting a lot of "Unknowns," you may either click on "Export to Text File" which prompts you to save it or click on "Copy BB Code" which copies the data to your clipboard to be pasted in the comments (see below) or the official Sims 3 Forums.

CLA does not delete any logs by default. If you wish to delete the logs, you can do so under the File menu.

Please note that download threads are not for game help and support.

While this program can be helpful in troubleshooting certain issues with your game, download threads are not meant to provide solutions to game problems. Please do not post your crash log stuff here to ask for further help - please use the Help section here at MTS, starting with this: Game Help:Sims 3 Game Problemwiki and following the instructions, each step, in order. This FAQ: Game Help:Sims 3 Crashingwiki can also be helpful. If you continue to have problems even after trying ALL of the steps in the above-linked two FAQs, you can post a new thread in the Help Q&A forums (there's a link at the top of every FAQ) and we will be happy to offer you help for your problems one-on-one. Make sure to include a detailed list of everything you've tried to fix the problem (not just "I've done the FAQs" but a description of the steps you took, in your own words) as well as the summary version of your system specs, using the form you can copy-paste from this page: Game Help:System Specswiki


Unknown Crashes:
If you are getting a lot of unknown crashes, you can use the "Copy to Clipboard" button and paste the results in the comments section.

This information may be used to expand the library of crashes the application can recognize.

Please be aware that is it very unlikely reporting unknown crashes will result in good, immediate advice to fix the crashes. I would recommend looking here for a list of things to try to fix the problem. If you happen to figure out what fixed the crashes you reported previously, please provide an update so that I can perhaps automate the detection of that specific type of crash for people that experience the same problem.


Additional Credits:
Sim Jett and members of the official The Sims 3 forums for testing and research.
Tags: #crash, #logs, #xcpt, #ts3, #sims 3, #dep, #laa, #error 12

Operating System: Windows
Utility Type: Miscellaneous
Plugin Type: Not Applicable

You must have the expansion or stuff packs listed below installed to use this custom content. Please see the post text for any exceptions.

Sims 3
Key: - File was updated after upload was posted
Filename - Tip: You can click the magnifying glass to see the archive contents Size Downloads Date
ts3cla.zip | 1.69.43 - Minor update to stop skuversion.txt nag.

Size: 35.8 KB · Downloads: 10,773 · 9th Jan 2018
35.8 KB 10,773 9th Jan 2018
Don't forget to Thank the creator after downloading! Use the Thanks button located above the screenshots above.
Basic Download and Install Instructions:

1. Download: Click the download link to save the .rar or .zip file(s) to your computer.

2. Extract the zip, rar, or 7z file.

3. Install the Microsoft .NET Framework 4.0 Client Profile if you don't have it already. Other than that, extract, run, and delete when done.

Need more information?
 
2246 Comments / Replies (Who?) - 1884 Feedback Posts, 303 Thanks Posts
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Page 42 of 90
Test Subject
#1026 Old 10th Apr 2012 at 6:16 PM
Hi, thanks for this fabulous program who avoid me a lot of headaches.

My game crashed just now and the CLA said to me two things:

Processor Name: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz
Processor Architecture: AMD64
Graphics Processor: ATI Mobility Radeon HD 5470 (512 MiB)

Games Installed: Les Sims™ 3 (1.29.55.014002 -> 1.33.2.015002), Les*Sims™ 3*Destination Aventure (2.13.6.009002 -> 2.17.2.011032), Les Sims™ 3 Ambitions (4.7.4.010001 -> 4.10.1.011031), Les*Sims™*3*Animaux & Cie (10.0.96.013001)

[WARNING CUSTOM CONTENT] 10/04/2012 18:43:32
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\Les Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.1266
Installed RAM: 3,87 GiB
TS3 Free VM: 2,50 GiB / 4,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005daa4d "C:\Program Files (x86)\Electronic Arts\Les Sims 3\Game\Bin\TS3W.exe":0x0001:0x001d9a4d

↑ I didn't really understand...I didn't install new CC (packages or s3p) since yesterday and of course, yesterday my game works perfectly and Delphy's Dashboard didn't detect bad CC.

The second thing is that I should check updates "Warning: updates available". So yes I know my game is completely outdated but until it works I don't try anything...
What should I do ? Check again my CC, disable and test it or immediately update my game before anything ?

Thanks for your precious help, and excuse-me if my english is quite bad.
Scholar
Original Poster
#1027 Old 10th Apr 2012 at 9:26 PM
Delphy's Dashboard only detects corrupt custom content, not incompatibilities. If you install custom content that is incompatible with the expansions/versions you have installed, it can crash.

I thinking updating would be a good idea. If you figure out what custom content is causing the problems on 1.29 then update to 1.33, likely a different set of custom content will cause problems. The crashing could also be caused by a bug in 1.29 that was resolved in 1.31, 1.32, or 1.33.

If I were you, I'd update to 1.33 then figure out which custom content are causing problems.
Test Subject
THANKS POST
#1028 Old 11th Apr 2012 at 2:13 PM
Thanks. I simply remembered that objects wasn't fixed for Pets, I patched them and my game works now.
Test Subject
THANKS POST
#1029 Old 14th Apr 2012 at 6:10 PM
Ok well I've tried literally everything I can find as so called 'fixes' to stop this problem and NOTHING is working. The game loads perfectly fine and super fast and I can move a family into a lot but when I click on 'Create a Sim' I get the loading screen and then after about 10-20 seconds the music stops and it CTDs.

The Analyzer says it's a graphics issue but my graphics is more than capable of handling this game and 3 days ago it wasn't doing this! Please help!



~Here's is my PC Specs.



M/b: ASUS M4N82 Deluxe nForce 980a SLI AM3

CPU: AMD Phenom II X3 720 True Triple Core 2.8GHz

RAM: 4GB (2x2) Vitesta DDR2 800MHz

Graphics: Nvidia GEForce GTX 260

PSU: BFG 800w ES-800 Quad 12v w/ 2.91 SLI support

Cooling: x6 1200rpm fans.

O/S: Windows 7 Professional

DirectX: 11

HDD Capacity: x2 Samsung SATA HDDs - 1.5TB & 1TB





I completely wiped The Sims 3 from my system, did a registry cleanup etc etc. and reinstalled the base game ONLY without adding a single CC file. Installed via default directory.



I've tried an alternate directory on a differtent HDD. Didn't help.



I've tried the DEP tip, didn't help.



I completely wiped my graphics driver clean off of the system and I've updated the graphics driver. Didn't help.



I've looked in in 'Virtual Store' folder. It's empty.



I've deleted the temp cache files. Didn't help.



I've patched the game to 1.33. Didn't help.



I have dot net framework 4 installed.



I've tried running as admin, tried compatbility mode (XP SP3 AND XP SP2) Still didn't help.



You name it I've tried it.



The Crash Log Analyzer keeps telling me its a graphics issue but my card and the drivers are FINE. I've tested it with Fallout 3 modded like crazy and THAT game is far more tempermental with graphics issues and it's running perfectly on a 1360x768 resolution.



The resolution is that high because my PC is hooked up via hd to my Sony Bravia. Don't try telling me that's the issue either please, The game 'Create a Sim' menu was loading fine 3 days ago.



Everything else seems to be fine I think, I've moved into a lot with no issues but I haven't tried playing yet because I WANT MY OWN SIM OFCOURSE.



Please, please help. I'm totally defeated. This thing just won't give it up!



(It is a full retail copy of the game and is running fine on my laptop when I tested it, the laptop has far lower specs too).



Many thanks



--------------------



Error report.



[Build info]

Application: Sims3

BuildTime: 2012-03-09-1234

BuildUser: slcbuilder

BuildHost: SLC1-BUILD-005

BuildConfig: Release

BuldVersion: 0.1.0.34

Commandline: E:\Games\The Sims 3\Game\Bin\TS3W.exe



[System info]

Computer name: BAZ-PC

Computer DNS name: Baz-PC

User name: Baz

EA_PLATFORM: Windows on X86

OS name: Windows Vista

OS version number: 6.1.7601

OS service pack: Service Pack 1

Debugger present: no

CPU count: 3

Processor type: x86

Processor level: 16

Processor revision: 1026

Memory load: 56%

Total physical memory: 3071 Mb

Available physical memory: 1335 Mb

Total page file memory: 6140 Mb

Available page file memory: 4158 Mb

Total virtual memory: 2047 Mb

Free virtual memory: 968 Mb

[Application info]

Language: C++

Compiler: Microsoft Visual C++ compiler, version 1400

App path: E:\Games\The Sims 3\Game\Bin\TS3W.exe

App version: 0.1.0.34

[Exception info]

date: 2012-04-14

time: 17.15.52

type: ACCESS_VIOLATION writing address 0x4d8b0e55

address: 0x679ad4b8 "C:\Windows\system32\d3d9.dll":0x0001:0x0001c4b8

[Call stack]

C:\Windows\system32\d3d9.dll

0x679ad4b8

C:\Windows\system32\d3d9.dll

0x679ad449

C:\Windows\system32\d3d9.dll

0x679ad6b5



[Stack data]

0012f9c0 | 18 00 00 00 00 00 00 00<00>02 00 00 40 66 00 3e | [email protected]> |

0012f9d0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |

0012f9e0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |

0012f9f0 | 34 fa 12 00 49 d4 9a 67 a8 ff 02 3e 00 00 00 00 | 4...I..g...>.... |

0012fa00 | 00 00 00 00 00 04 00 00 00 02 00 00 00 00 00 00 | ................ |

0012fa10 | 0c d3 c6 e9 40 66 00 3e 00 02 00 00 00 00 00 00 | [email protected]>........ |

0012fa20 | 3c fa 12 00 10 fa 12 00 78 ff 12 00 fd a9 b2 67 | <.......x......g |

0012fa30 | 00 00 00 00 9c fb 12 00 b5 d6 9a 67 40 66 00 3e | [email protected]> |

0012fa40 | 00 00 00 00 00 00 00 00 00 04 00 00 00 02 00 00 | ................ |

0012fa50 | 00 00 00 00 80 7f 74 10 40 73 32 04 e0 e3 73 10 | [email protected] |

0012fa60 | a9 65 8d 3e 05 ab 6b 3f a9 65 8d be 00 00 00 00 | .e.>..k?.e...... |

0012fa70 | f3 04 35 3f 00 00 00 00 f3 04 35 3f 00 00 00 00 | ..5?......5?.... |

0012fa80 | f3 04 35 3f 00 00 00 00 f3 04 35 3f 00 00 00 00 | ..5?......5?.... |

0012fa90 | aa 65 8d 3e 05 ab 6b 3f ab 65 8d be 00 00 00 00 | .e.>..k?.e...... |

0012faa0 | f2 04 35 bf 00 00 00 00 f2 04 35 bf 00 00 00 00 | ..5.......5..... |

0012fab0 | ab 65 8d be 05 ab 6b bf aa 65 8d 3e 00 00 00 00 | .e....k..e.>.... |

0012fac0 | 95 6b 99 67 40 73 32 04 40 66 00 3e 40 66 00 3e | [email protected]@f.>@f.> |

0012fad0 | 00 00 00 00 00 00 00 00 a8 9c 32 04 ac a0 32 04 | ..........2...2. |

0012fae0 | 00 02 00 00 00 bc be 48 60 bc 3e 48 e0 bb 3e 48 | .......H`.>H..>H |

0012faf0 | 0c fb 12 00 0c fb 12 00 a5 ed 99 67 4c fb 12 00 | ...........gL... |

0012fb00 | 00 00 00 00 40 73 32 04 00 00 00 00 90 fb 12 00 | [email protected] |

0012fb10 | 90 fb 12 00 40 73 32 04 bb 9f 9d 67 a8 d2 c6 e9 | [email protected] |

0012fb20 | 80 7f 74 10 50 20 f9 02 e0 e3 73 10 15 00 00 00 | ..t.P ....s..... |

0012fb30 | 01 00 00 00 01 00 00 08 15 00 00 00 01 00 00 00 | ................ |

0012fb40 | 01 00 00 08 04 00 00 00 00 00 00 00 00 00 00 00 | ................ |

0012fb50 | 00 04 00 00 00 02 00 00 15 00 00 00 01 00 00 00 | ................ |

0012fb60 | 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |

0012fb70 | 00 04 00 00 00 02 00 00 00 00 00 00 00 00 00 00 | ................ |

0012fb80 | 00 04 00 00 00 02 00 00 80 7f 74 10 50 20 f9 02 | ..........t.P .. |

0012fb90 | 15 00 00 00 44 73 32 04 00 00 00 00 00 00 00 00 | ....Ds2......... |

0012fba0 | 88 08 6d 00 40 73 32 04 00 00 00 00 00 00 00 00 | [email protected] |

0012fbb0 | 00 00 00 00 00 04 00 00 04 fd 12 00 e0 e3 73 10 | ..............s. |

0012fbc0 | 00 03 00 00 64 68 a9 2b 98 3c f9 02 50 20 f9 02 | ....dh.+.<..P .. |

[Instruction data]

679ad438 => DasmX86Dll.dll not found.

[Registers]

eip: 679ad4b8

eax: 3e02ffa8

ebx: 00000200

ecx: 3e02ffa8

edx: 0012f9fc

esi: 0435d6e0

edi: 67995418

ebp: 0012f9f0

efl: 00010282

esp: 0012f9c8

[Modules]

base 0x00400000 size 0x00dc2000 entry 0x00e8aa91 "TS3W.exe" "E:\Games\The Sims 3\Game\Bin\TS3W.exe"

base 0x77130000 size 0x0013c000 entry 0x00000000 "ntdll.dll" "C:\Windows\SYSTEM32\ntdll.dll"

base 0x75880000 size 0x000d4000 entry 0x758ccd6f "kernel32.dll" "C:\Windows\system32\kernel32.dll"

base 0x75340000 size 0x0004a000 entry 0x75347e30 "KERNELBASE.dll" "C:\Windows\system32\KERNELBASE.dll"

base 0x67990000 size 0x001c3000 entry 0x67991a45 "d3d9.dll" "C:\Windows\system32\d3d9.dll"

base 0x772b0000 size 0x000ac000 entry 0x772ba472 "msvcrt.dll" "C:\Windows\system32\msvcrt.dll"

base 0x77280000 size 0x00019000 entry 0x77284975 "sechost.dll" "C:\Windows\SYSTEM32\sechost.dll"

base 0x759f0000 size 0x000a1000 entry 0x75a22433 "RPCRT4.dll" "C:\Windows\system32\RPCRT4.dll"

base 0x76c90000 size 0x000c9000 entry 0x76cad711 "USER32.dll" "C:\Windows\system32\USER32.dll"

base 0x75f50000 size 0x0004e000 entry 0x75f59c09 "GDI32.dll" "C:\Windows\system32\GDI32.dll"

base 0x77270000 size 0x0000a000 entry 0x7727136c "LPK.dll" "C:\Windows\system32\LPK.dll"

base 0x75fa0000 size 0x0009d000 entry 0x75fd3fd7 "USP10.dll" "C:\Windows\system32\USP10.dll"

base 0x74880000 size 0x00009000 entry 0x74881220 "VERSION.dll" "C:\Windows\system32\VERSION.dll"

base 0x738b0000 size 0x00006000 entry 0x738b11f0 "d3d8thk.dll" "C:\Windows\system32\d3d8thk.dll"

base 0x73c80000 size 0x00013000 entry 0x73c81d3f "dwmapi.dll" "C:\Windows\system32\dwmapi.dll"

base 0x011d0000 size 0x00267000 entry 0x013eaf6c "d3dx9_31.dll" "C:\Windows\system32\d3dx9_31.dll"

base 0x77030000 size 0x000a0000 entry 0x770449e5 "ADVAPI32.dll" "C:\Windows\system32\ADVAPI32.dll"

base 0x6a9f0000 size 0x000e7000 entry 0x6a9f1771 "DDRAW.dll" "C:\Windows\system32\DDRAW.dll"

base 0x738d0000 size 0x00006000 entry 0x738d1250 "DCIMAN32.dll" "C:\Windows\system32\DCIMAN32.dll"

base 0x756e0000 size 0x0019d000 entry 0x756e17e7 "SETUPAPI.dll" "C:\Windows\system32\SETUPAPI.dll"

base 0x75390000 size 0x00027000 entry 0x753958b9 "CFGMGR32.dll" "C:\Windows\system32\CFGMGR32.dll"

base 0x75d30000 size 0x0008f000 entry 0x75d33fb1 "OLEAUT32.dll" "C:\Windows\system32\OLEAUT32.dll"

base 0x75aa0000 size 0x0015c000 entry 0x75aeba3d "ole32.dll" "C:\Windows\system32\ole32.dll"

base 0x75450000 size 0x00012000 entry 0x75451441 "DEVOBJ.dll" "C:\Windows\system32\DEVOBJ.dll"

base 0x73480000 size 0x0001c000 entry 0x7348a431 "iphlpapi.dll" "C:\Windows\system32\iphlpapi.dll"

base 0x76d90000 size 0x00006000 entry 0x76d91782 "NSI.dll" "C:\Windows\system32\NSI.dll"

base 0x73470000 size 0x00007000 entry 0x7347128d "WINNSI.DLL" "C:\Windows\system32\WINNSI.DLL"

base 0x755c0000 size 0x0011b000 entry 0x755c1735 "WININET.dll" "C:\Windows\system32\WININET.dll"

base 0x770d0000 size 0x00057000 entry 0x770e9ba6 "SHLWAPI.dll" "C:\Windows\system32\SHLWAPI.dll"

base 0x75960000 size 0x00003000 entry 0x00000000 "Normaliz.dll" "C:\Windows\system32\Normaliz.dll"

base 0x76e70000 size 0x001b8000 entry 0x76f847a9 "iertutil.dll" "C:\Windows\system32\iertutil.dll"

base 0x75e30000 size 0x00111000 entry 0x75e31b29 "urlmon.dll" "C:\Windows\system32\urlmon.dll"

base 0x76040000 size 0x00c4a000 entry 0x760c15c1 "SHELL32.dll" "C:\Windows\system32\SHELL32.dll"

base 0x70470000 size 0x00087000 entry 0x704a0dce "MSVCP80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll"

base 0x703d0000 size 0x0009b000 entry 0x703d232b "MSVCR80.dll" "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll"

base 0x75e10000 size 0x0001f000 entry 0x75e11355 "IMM32.dll" "C:\Windows\system32\IMM32.dll"

base 0x76da0000 size 0x000cc000 entry 0x76da168b "MSCTF.dll" "C:\Windows\system32\MSCTF.dll"

base 0x67200000 size 0x000eb000 entry 0x672013ce "dbghelp.dll" "C:\Windows\system32\dbghelp.dll"

base 0x772a0000 size 0x00005000 entry 0x772a1438 "PSAPI.DLL" "C:\Windows\system32\PSAPI.DLL"

base 0x73820000 size 0x00011000 entry 0x73821300 "NETAPI32.dll" "C:\Windows\system32\NETAPI32.dll"

base 0x73810000 size 0x00009000 entry 0x738115a6 "netutils.dll" "C:\Windows\system32\netutils.dll"

base 0x75130000 size 0x00019000 entry 0x75131319 "srvcli.dll" "C:\Windows\system32\srvcli.dll"

base 0x73800000 size 0x0000f000 entry 0x738012a1 "wkscli.dll" "C:\Windows\system32\wkscli.dll"

base 0x75cf0000 size 0x00035000 entry 0x75cf145d "WS2_32.dll" "C:\Windows\system32\WS2_32.dll"

base 0x6ada0000 size 0x00072000 entry 0x6ada1576 "DSOUND.dll" "C:\Windows\system32\DSOUND.dll"

base 0x746b0000 size 0x00032000 entry 0x746b37f1 "WINMM.dll" "C:\Windows\system32\WINMM.dll"

base 0x73930000 size 0x00025000 entry 0x73932b71 "POWRPROF.dll" "C:\Windows\system32\POWRPROF.dll"

base 0x751f0000 size 0x0004c000 entry 0x751f2c14 "apphelp.dll" "C:\Windows\system32\apphelp.dll"

base 0x6b080000 size 0x0008d000 entry 0x6b081fff "AcLayers.DLL" "C:\Windows\AppPatch\AcLayers.DLL"

base 0x751d0000 size 0x0001b000 entry 0x751d93b9 "SspiCli.dll" "C:\Windows\system32\SspiCli.dll"

base 0x748e0000 size 0x00017000 entry 0x748e1c9d "USERENV.dll" "C:\Windows\system32\USERENV.dll"

base 0x752c0000 size 0x0000b000 entry 0x752c1992 "profapi.dll" "C:\Windows\system32\profapi.dll"

base 0x74710000 size 0x00051000 entry 0x7473988c "WINSPOOL.DRV" "C:\Windows\system32\WINSPOOL.DRV"

base 0x74860000 size 0x00012000 entry 0x74861200 "MPR.dll" "C:\Windows\system32\MPR.dll"

base 0x01940000 size 0x00016000 entry 0x0194801f "xinput1_3.dll" "C:\Windows\system32\xinput1_3.dll"

base 0x6bcc0000 size 0x00022000 entry 0x6bccb13c "glu32.dll" "C:\Windows\system32\glu32.dll"

base 0x6af40000 size 0x000c8000 entry 0x6afdb0e4 "OPENGL32.dll" "C:\Windows\system32\OPENGL32.dll"

base 0x73fb0000 size 0x00040000 entry 0x73fba2dd "uxtheme.dll" "C:\Windows\system32\uxtheme.dll"

base 0x659d0000 size 0x00ea5000 entry 0x66064370 "nvd3dum.dll" "C:\Windows\system32\nvd3dum.dll"

base 0x75240000 size 0x0000c000 entry 0x752410e1 "CRYPTBASE.dll" "C:\Windows\system32\CRYPTBASE.dll"

base 0x10000000 size 0x00009000 entry 0x1000363f "D3DOverriderHooks.dll" "E:\Programs\RivaTuner v2.24\Tools\D3DOverrider\D3DOverriderHooks.dll"

base 0x75c60000 size 0x00083000 entry 0x75c623d2 "CLBCatQ.DLL" "C:\Windows\system32\CLBCatQ.DLL"

base 0x74d30000 size 0x00016000 entry 0x74d32dc3 "CRYPTSP.dll" "C:\Windows\system32\CRYPTSP.dll"

base 0x74ae0000 size 0x0003b000 entry 0x74ae128d "rsaenh.dll" "C:\Windows\system32\rsaenh.dll"

base 0x75250000 size 0x0000e000 entry 0x75251235 "RpcRtRemote.dll" "C:\Windows\system32\RpcRtRemote.dll"

base 0x6fb00000 size 0x00007000 entry 0x6fb01230 "winbrand.dll" "C:\Windows\system32\winbrand.dll"

base 0x75470000 size 0x0002d000 entry 0x7547296d "WINTRUST.dll" "C:\Windows\system32\WINTRUST.dll"

base 0x754a0000 size 0x0011d000 entry 0x754a158a "CRYPT32.dll" "C:\Windows\system32\CRYPT32.dll"

base 0x75330000 size 0x0000c000 entry 0x7533238e "MSASN1.dll" "C:\Windows\system32\MSASN1.dll"

base 0x74cf0000 size 0x0003c000 entry 0x74cf145d "mswsock.dll" "C:\Windows\system32\mswsock.dll"

base 0x74610000 size 0x00005000 entry 0x746115df "wshtcpip.dll" "C:\Windows\System32\wshtcpip.dll"

base 0x751a0000 size 0x00008000 entry 0x751a10e9 "Secur32.dll" "C:\Windows\system32\Secur32.dll"

base 0x74130000 size 0x0019e000 entry 0x7415e6b5 "comctl32.dll" "C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll"

base 0x739e0000 size 0x00021000 entry 0x739e145e "ntmarta.dll" "C:\Windows\system32\ntmarta.dll"

base 0x75dc0000 size 0x00045000 entry 0x75dc11e1 "WLDAP32.dll" "C:\Windows\system32\WLDAP32.dll"

base 0x74bc0000 size 0x00044000 entry 0x74bd63f9 "dnsapi.DLL" "C:\Windows\system32\dnsapi.DLL"

base 0x70e20000 size 0x00052000 entry 0x70e214be "rasapi32.dll" "C:\Windows\system32\rasapi32.dll"

base 0x718c0000 size 0x00015000 entry 0x718c12de "rasman.dll" "C:\Windows\system32\rasman.dll"

base 0x718b0000 size 0x0000d000 entry 0x718b1326 "rtutils.dll" "C:\Windows\system32\rtutils.dll"

base 0x6e360000 size 0x00006000 entry 0x6e36125a "sensapi.dll" "C:\Windows\system32\sensapi.dll"

base 0x733c0000 size 0x00010000 entry 0x733c38c1 "NLAapi.dll" "C:\Windows\system32\NLAapi.dll"

base 0x6eb20000 size 0x00006000 entry 0x6eb214b2 "rasadhlp.dll" "C:\Windows\system32\rasadhlp.dll"

base 0x74ef0000 size 0x00006000 entry 0x74ef1673 "wship6.dll" "C:\Windows\System32\wship6.dll"

base 0x72480000 size 0x00079000 entry 0x7248140f "mscms.dll" "C:\Windows\system32\mscms.dll"

base 0x6b320000 size 0x00038000 entry 0x6b3227b6 "icm32.dll" "C:\Windows\system32\icm32.dll"

base 0x6eb60000 size 0x00027000 entry 0x6eb689e3 "WLIDNSP.DLL" "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL"

base 0x6eb30000 size 0x00021000 entry 0x6eb34f16 "mdnsNSP.dll" "C:\Program Files\Bonjour\mdnsNSP.dll"

base 0x73200000 size 0x00038000 entry 0x7320990e "fwpuclnt.dll" "C:\Windows\System32\fwpuclnt.dll"

base 0x73ca0000 size 0x00039000 entry 0x73cae2de "MMDevApi.dll" "C:\Windows\System32\MMDevApi.dll"

base 0x73ff0000 size 0x000f5000 entry 0x74000d9e "PROPSYS.dll" "C:\Windows\System32\PROPSYS.dll"

base 0x6d6d0000 size 0x00030000 entry 0x6d6d3c6b "wdmaud.drv" "C:\Windows\system32\wdmaud.drv"

base 0x73520000 size 0x00004000 entry 0x73521030 "ksuser.dll" "C:\Windows\system32\ksuser.dll"

base 0x73a30000 size 0x00007000 entry 0x73a310c0 "AVRT.dll" "C:\Windows\system32\AVRT.dll"

base 0x73620000 size 0x00036000 entry 0x73629dae "AUDIOSES.DLL" "C:\Windows\system32\AUDIOSES.DLL"

base 0x6d6c0000 size 0x00008000 entry 0x6d6c4119 "msacm32.drv" "C:\Windows\system32\msacm32.drv"

base 0x6f200000 size 0x00014000 entry 0x6f201340 "MSACM32.dll" "C:\Windows\system32\MSACM32.dll"

base 0x6d6b0000 size 0x00007000 entry 0x6d6b11d0 "midimap.dll" "C:\Windows\system32\midimap.dll"

base 0x73870000 size 0x00008000 entry 0x738711d0 "netbios.dll" "C:\Windows\system32\netbios.dll"

[Register memory]

eax 3e02ffa0 | <00>74 ad 3f 00 00 00 00 | .t.?.... |

3e02ffb0 | 01 00 00 00 00 00 00 00 00 00 00 00 15 00 00 00 | ................ |

3e02ffc0 | 03 00 00 00 00 04 00 00 | ........ |

ebx 00000200 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |

00000210 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |

ecx 3e02ffa0 | <00>74 ad 3f 00 00 00 00 | .t.?.... |

3e02ffb0 | 01 00 00 00 00 00 00 00 00 00 00 00 15 00 00 00 | ................ |

3e02ffc0 | 03 00 00 00 00 04 00 00 | ........ |

edx 0012f9f0 | <00>00 00 00 | .... |

0012fa00 | 00 00 00 00 00 04 00 00 00 02 00 00 00 00 00 00 | ................ |

0012fa10 | 0c d3 c6 e9 40 66 00 3e 00 02 00 00 | [email protected]>.... |

esi 0435d6e0 |<18>54 99 67 00 00 00 00 00 00 00 00 00 00 00 00 | .T.g............ |

0435d6f0 | 00 00 00 00 00 00 00 00 00 00 00 00 0b 00 00 00 | ................ |

edi 67995410 | <4c>16 9b 67 1b 90 a9 67 | L..g...g |

67995420 | ed 92 a9 67 61 95 a9 67 ce 7e a9 67 b4 7e a9 67 | ...ga..g.~.g.~.g |

67995430 | e6 7e a9 67 fe 7e a9 67 | .~.g.~.g |

ebp 0012f9f0 |<34>fa 12 00 49 d4 9a 67 a8 ff 02 3e 00 00 00 00 | 4...I..g...>.... |

0012fa00 | 00 00 00 00 00 04 00 00 00 02 00 00 00 00 00 00 | ................ |

[Extra]

ScriptHeap: 57.68MB/57.96MB (9); 6.19MB
Test Subject
#1030 Old 14th Apr 2012 at 7:00 PM
Processor Name: AMD Athlon(tm) 64 X2 Dual Core Processor 5400+
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce 6150SE nForce 430 (128 MiB)

Games Installed: The Sims™ 3 (1.33.2.015002), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Pets (10.0.96.013001)
Custom Content: Yes (250 found)

[WARNING CUSTOM CONTENT] 4/14/2012 1:59:08 AM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 3.87 GiB
TS3 Free VM: 2.99 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x6c6c6174
Crash Address: 0x6c6c6174 <unknown module>

[INSUFFICIENT GRAPHICS] 4/14/2012 3:12:07 AM
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 4/14/2012 3:22:08 AM
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 4/14/2012 12:40:39 PM
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 4/14/2012 1:05:28 PM
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 4/14/2012 1:16:50 PM
OS Version: 6.1.7601
Scholar
Original Poster
#1031 Old 14th Apr 2012 at 11:18 PM
@bazerk83: Please use the Copy to Clipboard function of the application and paste it in your reply.

Also, TS3CLA does not delete crash logs so it can show the same crash log over and over even if the issue has been resolved. Has it crashed again after doing all the things it did? There's an option to delete logs under the File menu of TS3CLA.


@Kotaishi: You could try playing without custom content and lowering graphics settings but, the problem most likely stems from Pets (specifically horses) and a weak graphics card.
Test Subject
THANKS POST
#1032 Old 15th Apr 2012 at 12:32 AM
Processor Name: AMD Phenom(tm) II X3 720 Processor
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce GTX 260 (896 MiB)

Games Installed: The Sims™ 3 (1.33.2.015002), The Sims™ 3 World Adventures (2.0.86.002002 -> 2.17.2.011032), The Sims™ 3 High-End Loft Stuff (3.0.38.004001 -> 3.13.1.011031), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.0.44.008001 -> 5.8.1.011031), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Outdoor Living Stuff (7.0.55.010001 -> 7.3.2.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Master Suite Stuff (11.0.84.014001), The Sims™ 3 Showtime (12.0.273.015001)
Custom Content: Yes (4 found)

[INSUFFICIENT GRAPHICS] 14/04/2012 23:50:05
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 15/04/2012 00:19:00
OS Version: 6.1.7601



This is my latest crash log. From about 13mins ago.
Test Subject
THANKS POST
#1033 Old 15th Apr 2012 at 12:44 AM
and the custom content I added AFTER the crashing as someone suggested using nraas Twallens Overwatch mod. These are the THREE packages installed into C:\Users\Me\Documents\Electronic Arts\The Sims 3\Mods\Packages

NoBuildSparkles.package
nointro.package
NRaas_Overwatch.package

I have no idea what this apparent (4 Found) is, there's only 3.

I've checked virtualstore, it's completely empty. Infact, there is no other folders beyond the folder Virtualstore, that's where it ends.

Also, I looked up about the new way of installing CC and it listed that I had to delete a bunch of resource.cfg files that were found outside of the bin directory (but not the ones IN the bin directories) well, there are none.

It tells you to delete the file d3dx9_31.dll from directory C:\Program Files\Electronic Arts\The Sims 3\Game\Bin .... but that doesn't exist in my installation either.

I really don't get why it refuses to 'load the create a household'

I've updated the game patch to the max. I know 1.33 is the latest so why does the launcher say my version is 12.0.273.015001?

This was all working 3 days ago. It's really starting to me mad as I've wasted an entire day off trying to figure this out and it's just not giving it up...... :-\
Test Subject
THANKS POST
#1034 Old 15th Apr 2012 at 1:25 AM
Hmmmm. I have a feeling that it's because I only have directx 11 installed and it wants directx 9. Odd, but I have a hint from the crashes that this MAY be it.

Doubt it though. Fingers crossed
Test Subject
THANKS POST
#1035 Old 15th Apr 2012 at 1:33 AM
Well infact it doesn't let me install directx9 now because I have 11.
Test Subject
THANKS POST
#1036 Old 15th Apr 2012 at 1:38 AM Last edited by bazerk83 : 15th Apr 2012 at 2:08 AM.
This is an absolute joke.
Scholar
Original Poster
#1037 Old 15th Apr 2012 at 3:48 AM
It throws INSUFFICIENT GRAPHICS when the faulting module is the Direct3D driver. In most cases, it is correct but your case appears to be an exception to the rule. You might be on to something that DirectX may be corrupt.

Is this what you tried running?
http://www.microsoft.com/download/e...ls.aspx?id=8109

If not, try it. Hopefully it will ask to repair and if it does, do it. If it gives an option to remove, even better--run it again after it is removed to reinstall it.


Do you know of anything specific that happened between now and three days ago? Also, did you play Fallout in that period or was the Fallout comment prior to the time these problems surfaced?
Test Subject
THANKS POST
#1038 Old 15th Apr 2012 at 1:45 PM
Well I did play Fallout 3 before and after the complete Sims 3 installation (the good working one and the now problematic one) but never during any part of installing the sims 3. Only before it existed and after COMPLETE finalisation of Sims 3 + EPs install.
Test Subject
THANKS POST
#1039 Old 15th Apr 2012 at 1:55 PM
I did run that but it asks for an extraction path so i gave it a new folder path on the desktop and extracted files and ran the setup. It did install some components including various d3x9 dll files, I got quite hopeful at this point.

Still CTD'd when in the 'Create a household' loading screen.
Scholar
Original Poster
#1040 Old 15th Apr 2012 at 11:36 PM
Have you tried renaming/deleting The Sims 3 folder in Documents\Electronic Arts?
Test Subject
THANKS POST
#1041 Old 16th Apr 2012 at 1:41 AM
Yup, I'd tried that yesterday. That didn't work either.
Scholar
Original Poster
#1042 Old 16th Apr 2012 at 6:09 AM
Random thought: maybe something in that directory is getting set to read-only or, for some reason, the game can't access the directory. If you want to test that theory, create a new Windows User Account and then try running the game from it. If you are an administrator on the computer, you can access it via Control Panel -> User Accounts
Test Subject
THANKS POST
#1043 Old 16th Apr 2012 at 11:47 AM
Funny you should suggest that. I started to think of trying that last night myself. I'll give it a go. Cheers mate.
Test Subject
THANKS POST
#1044 Old 16th Apr 2012 at 1:37 PM
Well this is just laughable now....

I created a seperate user account and everything seemed fine, I then logged off to find it wasn't there. Just my usual Admin account and an empty log in box beside it with the words 'other user' below it.

So I restarted, thinking it might appear after that but instead, I get a message saying 'your account has been disable, please see your system administrator'.

I've managed to get back into my regular admin account but for the life of me I can not create any other type of account without these same issues coming up.


WTF?
Scholar
Original Poster
#1045 Old 16th Apr 2012 at 2:22 PM
Virus? This is new to me so I can't be of much help. Windows should never delete a user account without an administrator authorizing the deletion.
Test Subject
THANKS POST
#1046 Old 16th Apr 2012 at 4:18 PM
Yeah it's weird.

I ran a full scan for malware using a fully updated malwarebytes anti-malware. Nothing found. I'm now running a full system scan through Kaspersky PURE.

This has got to be the most persistent and baffling error I've ever had.
Test Subject
THANKS POST
#1047 Old 16th Apr 2012 at 10:15 PM
At this point, short of a full format and Windows 7 reinstall (Which I REALLY do NOT want to do) I am absolutely 100% out of ideas.

Scholar
Original Poster
#1048 Old 17th Apr 2012 at 9:23 AM
In your situation, I would probably reinstall Windows myself.

You could try Microsoft Security Essentials. I don't know how well it performs on an already infected computer but, no computer I've seen has been infected with it installed.
Test Subject
THANKS POST
#1049 Old 17th Apr 2012 at 11:49 PM
I already have that installed lol. My system is clean as a whistle. Believe me I'm very anal like that.

I HAVE realised something today though that MAY well be the cause, and if it is then it's the simplest of fixes, though I'm not holding my breath!

Here goes nothing!
Test Subject
THANKS POST
#1050 Old 18th Apr 2012 at 12:05 AM
Ok.... so.... this is the part where I hang my head in shame and tuck my tail between my legs. Lol.....

BECAUSE IT WORKED!!!!!

I'm half elated that I've solved the problem (Ironically not because I'm so desperate to play the game but more so because it's become and obsession, I HATE not being able to do anything on my PC that I KNOW I should be able to do! Yes, I'm anal that way,lol.)

Ok so, I know you're dying to know what it was, lol, ok maybe not.

I suddenly realised that I'd installed an app for triple buffering to help with screen tearing and vsync on Fallout 3.... well remember the issue with sims w3 was related to D3D9.dll? wellll the program is callllllled....

D3DOVERRIDER.....

Yes I know..... DOH!

It hadn't even occured to me. All these long winded workarounds I'd been trying and it was this tiny little app running quietly in the background.

DAMN YOU D3DOVERRIDER!!!!!

Thank you all (particularly FORDGT90) for your help and support trying to figure this out with me. I really appreciate it.

and finally.... as the gameshow says.... right now I feel I should say... I am NOT smarter than a 10 year old/5th grader. Lol.
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