Replies: 18 (Who?), Viewed: 752 times.
Lab Assistant
Original Poster
#1 Old 10th Mar 2021 at 1:44 AM
Default sims 4 kits gone
anybody else have the same problem? i bout the kits last week,and i wanted to play the sims today,and in games was told the kits were gone and had to buy them again,i don`t know where this go and yes already put a quiestion about that on the ea site

If it ain`t Dutch it ain`t much
keep your friends close but your enemies closer
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Top Secret Researcher
#2 Old 10th Mar 2021 at 2:10 AM Last edited by Emmett Brown : 10th Mar 2021 at 2:36 AM.
By golly, you're right! I bought the dust bunny kit and now it says that I have to buy it again. I think it goes to the Sims Guru support fund. But then again, Origin has been malfunctioning all day - I can't even start sims 4 from origin! I have to use the start up icon on my desktop.
Edit: How did you get through EA's impenetrable fire wall on their help page? they suckered me into paying a lot of money for "help" about 4 years ago, I don't them to charge my credit card another $80 bucks because I have a $5 issue like they did back then.

Sims are better than us.
Test Subject
#3 Old 10th Mar 2021 at 5:45 AM
Yes, a bunch of people are reporting this strange problem. A temporary issue with Origin according to EA on Twitter.

Quote:
Originally Posted by Emmett Brown
they suckered me into paying a lot of money for "help" about 4 years ago, I don't them to charge my credit card another $80 bucks because I have a $5 issue like they did back then.

What?
Forum Resident
#4 Old 10th Mar 2021 at 12:03 PM
Quote:
Originally Posted by Pistence
Yes, a bunch of people are reporting this strange problem. A temporary issue with Origin according to EA on Twitter.


What?


Mine's ok this morning but I only have the kitchen set. Maybe the dust bunnies got into Origin?
Mad Poster
#5 Old 10th Mar 2021 at 12:43 PM Last edited by Gargoyle Cat : 10th Mar 2021 at 2:56 PM.
Quote:
Originally Posted by larsV
anybody else have the same problem? i bout the kits last week,and i wanted to play the sims today,and in games was told the kits were gone and had to buy them again,i don`t know where this go and yes already put a quiestion about that on the ea site

I can't tell you what to do, but if they disappear again, please don't buy them again.  Contact EA about it and they should put the kits back onto your Origin account.


EDIT / Update for non-English speakers:

Quote:
Crin @crinrictIf you're still having issues with kits (and possibly other packs) missing from your account, DO NOT BUY THEM AGAIN.

Contact EA support. They should be able to help you.
https://help.ea.com/en/



Quote:
Crin @crinrictTry english chat. Just set your language to english for EA Help

https://twitter.com/crinrict/status/1369633868404428801
One Minute Ninja'd
#6 Old 10th Mar 2021 at 3:47 PM
They want you to buy the dust bunnies again? Didn't you just clean up and got rid of them?
Field Researcher
#7 Old 10th Mar 2021 at 3:48 PM
Origin lists the kits as unowned for me but I didn’t buy them so that makes sense
Mad Poster
#8 Old 10th Mar 2021 at 5:27 PM
Quote:
The Sims @TheSimsOh no! Thanks for the feedback! We’ll be making some tuning adjustments to the gameplay starting with extending the period of time before your home becomes dusty in an update later this month.
https://twitter.com/TheSims/status/1369412019452063753

Oh, sorry.  We didn't know that we are peddling broken stuff.  Nobody tests their stuff these days.

We know you spent money on the day of release, but you're okay with waiting a few weeks for things to be fixed.  Right?

Scholar
#9 Old 10th Mar 2021 at 6:08 PM
Looks like the buggy packs did everyone a favor and wiped themselves out.

♫ Keeping this here until EA gives us a proper playable woodwind/brass instrument ♫
Lab Assistant
#10 Old 10th Mar 2021 at 6:28 PM
I have the dust things and, in my game, they’re all fine.
Top Secret Researcher
#11 Old 10th Mar 2021 at 10:00 PM
They're back now. That is a thing, not a good thing or bad thing, but a thing that is a thing.

Sims are better than us.
Smeg Head
#12 Old 12th Mar 2021 at 1:35 AM
Fixed for now, sure.

But the irony being, when loading up TS4 to main page, an add for one of the kits says, "take it back, ya'll" (Suggesting the clothing style from yesteryear.)

Seems EA, Orgin, quite literally did take it back. For a while. Aren't they just magnificent at irony, without even trying? I mean come on, it would be sheer genius, if it wasn't so coincidentally accidental all the time. Or is it....

"Become a government informer. Betray your family and friends. Fabulous prizes to be won!" Red Dwarf - Back to Reality.

Find all my TS4 mods and lots here: Main Website - simsasylum.com My Section - coolspear's Mods & Lots
dodgy builder
#13 Old 12th Mar 2021 at 8:03 AM
Do people really buy their packs twice? Some people have too much money!
Mad Poster
#14 Old 13th Mar 2021 at 6:05 AM
Quote:
Originally Posted by Volvenom
Do people really buy their packs twice? Some people have too much money!

I pitty those ppl, cuz they literally sound like the type of people who can be takem advanrage of coorperations and other people i wouldn't pay twice and demamd to be refunded

P.S. Sorry for my bad english.
Mad Poster
#15 Old 13th Mar 2021 at 10:35 AM
Quote:
Originally Posted by SneakyWingPhoenix
I pitty those ppl, cuz they literally sound like the type of people who can be takem advanrage of coorperations and other people i wouldn't pay twice and demamd to be refunded

How much money a person has is nobodies business although there are those that like to try to make it their business.

What happened here was panic buying. Add in EA's piss poor support and money gets spent when it wasn't needed.  This isn't the first time people have felt pressured into buying things on Origin. There was that crap shoot that happened after Journey to Batuu where Origin was telling people Journey to Batuu was required in order for people to play Cats and Dogs.  Where was all the complaining about people 'having too much money' for that?  Blech!

People don't need pity; they need to be taught not to panic buy and if Origin tells to buy them things and there is any doubt, they need to ask.  Putting blind faith and trust into EA to do the right thing could very well turn out to be a very expensive adventure.
Forum Resident
#16 Old 13th Mar 2021 at 12:06 PM
Quote:
Originally Posted by SneakyWingPhoenix
I pitty those ppl, cuz they literally sound like the type of people who can be takem advanrage of coorperations and other people i wouldn't pay twice and demamd to be refunded


You do get refunds if you buy something twice. I was charged for a pack I already had when buying via the Game''s main screen. My advice is always buy via Origin or Steam directly. I asked for a refund on Origin, gave my reason, and got it. No problem.
Top Secret Researcher
#17 Old 13th Mar 2021 at 3:02 PM
Quote:
Originally Posted by SneakyWingPhoenix
I pitty those ppl, cuz they literally sound like the type of people who can be takem advanrage of coorperations and other people i wouldn't pay twice and demamd to be refunded

How do you ask for a refund? EA protects itself from complaints and refund requests by an impenetrable wall of HTML code.
In the past, if you tried to work with EA to fix a problem, they have a $/hour "help service". The guy wasted my time and then I got a bill on my credit card for $80. I had no idea I was being charged. I have no idea if they're still running that business which seemed like a scam to me. It's better to just let it go as money flushed down the drain. Sort of like the $1000+ tread mill I bought my wife cuz she had to have it. ; she used it once and that was that. Of course, tell everyone you can on some idiot Guru's twitter feed. It seems like half of EA's bad public image is do to the bad statements of Sim Gurus. You'll be a lot happier staying away from them.

Sims are better than us.
Mad Poster
#18 Old 13th Mar 2021 at 5:28 PM
If you can't get a refund for the thing you bought but didn't receive, you could either suit them and/or simply not buy it TWICE in hopes of getting it back? That's like going to mcdonalds to order something, then the worker just straight up forgets your order, you just don't come again at the register to reoder it

P.S. Sorry for my bad english.
Lab Assistant
#19 Old 14th Mar 2021 at 2:05 PM
Sorry. I just can't help but say it: EA is a shady company, and Maxis has long ago veered away from Will Wright's vision of it.

Happiness is not a destination, but a means of travel.
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