https://ibb.co/cvWmDtV - Picture of error

Hi, been playing The Sims for awhile and have never come across this problem before, tried searching it up on Google and seems like I'm the only one expierncing this, I just save + quit my game because I got bored, then relaunched due to boredom again, but then when game launcher.. launched, I clicked play and the game was loading with the music, everything seemed to be normal, but then I come across this? https://ibb.co/cvWmDtV all the buttons are clickable, but don't do anything, there is no towns, the settings menu is just a bunch of empty buttons. I don't understand how this can suddenly happen?

Would like to add yes I have tried deleting cache files, reinstalling eps, even tried configuring the compatibility mode, windows troubleshooter, nothing! Still does that

just want to say i have fixed it, however i had to reinstall the whole game (if you have this problem remember to backup your game files!)