Hello,

im just installing The sims 3 today,

but my map only show grey colour and icon only,



but if im zoom to my char its rendering correctly




i already change compatibility setting to windows 8, and already setting from NVIDA for the sims 3 but still not working..

what should i do now??

this is my laptop spec,

------------------
System Information
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Time of this report: 3/25/2020, 09:56:16
Machine name: DESKTOP-P4FDPAA
Machine Id: {B422AC44-9838-4662-A7AE-2A294084E730}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X442UR
BIOS: X442UR.306 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8074MB RAM
Page File: 3981MB used, 6140MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.3
DxDiag Version: 10.00.18362.0387 64bit Unicode

Display Devices
---------------
Card name: Intel(R) HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_14BE1043&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4164 MB
Dedicated Memory: 128 MB
Shared Memory: 4036 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.580078,0.334961), Green(0.330078,0.565430), Blue(0.155273,0.139648), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO2D3C
Native Mode: 1366 x 768(p) (60.069Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported


Card name: NVIDIA GeForce 930MX
Manufacturer: NVIDIA
Chip type: GeForce 930MX
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_134E&SUBSYS_14BE1043&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6046 MB
Dedicated Memory: 2010 MB
Shared Memory: 4036 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll
Driver File Version: 24.21.0013.9882 (English)
Driver Version: 24.21.13.9882
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA

I'm afraid I'm not the techiest person ever, and most of the system info is gobbledygook to me, but you do have two video devices, the NVIDIA card and an integrated chip. Are you certain the game is using the NVIDIA card, not the integrated chip, and if so is the card's driver updated? Weird stuff like that sometimes happens to me when the graphics driver needs an update.

Alternatively, if the driver has updated recently, maybe try reverting to an earlier version. On occasion, an old game doesn't like a new driver and funky things happen as a result.